Express

Express Return PolicyExpress Return Policy

Express accepts returns and exchanges made within 90 days of purchase. Merchandise purchased from Express.com may be returned by mail or to any Express store. Shipping and handling fees are not refundable. You will need to pay for return shipping, but Express will ship any exchanged merchandise free of charge. Express.com cannot handle returns or exchanges of purchases made in an Express store. All Express special occasion dresses are delivered with an attached dress tag. Please decide if you are completely satisfied with your dress before you remove this tag.

U.S. Returns

Exchange/Return to any Express store

Bring the invoice, the merchandise, and the credit card used for the purchase to any Express store. With a valid receipt merchandise returns will be refunded in the method of original payment within 90 days of purchase. A merchandise credit will be issued for returns accompanied by a gift receipt. For more information on store specific policies, click here.

Exchange/Return by mail using the prepaid label for ease and convenience

Check one of the four boxes on the front of the invoice, Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the U.S. mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund. Refunds will be issued in the form of original payment.

Exchange/Return by mail on your own

If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. (Prepaid labels only available for U.S. orders). Packages must be returned prepaid.

U.S. Returns Address

Express Returns Dept.
6759 Port Road
Groveport , OH 43199

Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

International Returns

Address your return to the following address (the return form must be included with the return). For Canadian orders your International Processing Fee will be refunded only if you return your purchase by mail to the Canadian returns address provided below. Feel free to use the pre-addressed returns label on the bottom of the invoice that came with your order. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.

International orders are not eligible for the free returns.

Express stores in the United States can only accept returns and exchanges from online orders delivered to U.S. addresses.

Canadian Returns Address
FTN Canada
7075 Ordan Dr
Mississauga, ON L5T1K6

By using the pre-addressed returns label, you authorize our customs broker to act as your agent with The Canada Revenue agency to clear merchandise and process all duty and tax refunds.

International Returns Address

Please call toll-free 1-888-397-1980 for return instructions.

Return/Exchange

If you have received a gift from express.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check ‘If this was a gift: Refund Me,’ a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box ‘If this was a gift: Refund the Giver,’ the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.

If you have received a gift from express.com that you would like to return to an Express store, simply bring the merchandise and the accompanying gift receipt to the store. You will receive a merchandise credit.

For more information visit Express



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