Eye Buy Direct Return Policy
Return Policy
At EyeBuyDirect, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement.
EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.
Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.
Product warranty does not cover damage caused by accidents, negligence, or improper care.
Replacement Procedure
- 1.Obtain a Return Notice Email by contacting our Customer Service
at 1-855-EYEBUY1 (1-855-393-2891), livechat or eyecare@eyebuydirect.com. - 2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
- 3. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.