Famous Footwear Return Policy
We hope you’ll love your purchase, but in the case that you are not fully satisfied, you may return unworn merchandise to any Famous Footwear store, or by mail, within 60 days of purchase (FAMOUSLY YOU REWARDS SUPERSTAR members have 90 days to return unworn merchandise).
TWO EASY WAYS TO RETURN
In Store (FREE!)
- Unworn product in its original box.
- Original receipt, original packing receipt or your confirmation email.
- One form of personal identification and the credit card used for the original purchase.
What to know:
- You must have the credit or debit card used for the original purchase, and
- You have not been warned or denied return in the past 180 days, and
- You have made three or fewer returns in the past year, and
- The merchandise is unworn and unwashed.
By Mail
- Box up unworn product in its original box and packaging.
- Enclose a completed return form (included on the original packing slip).
- Can’t find the return form? Print one here
- Affix the return label to the outside of the box and ship via the carrier of your choice.
What to know:
- We only process returns at FamousFootwear.com if your purchase was made at FamousFootwear.com or shipped to your home. (In-store purchases cannot be mailed for refund and may be returned to any Famous Footwear store.)
- Defective or damaged merchandise can only be returned if it’s unworn.
- Exchanges are only available in stores.
- We cannot accept C.O.D. packages.
FAQs
What is your return policy?
You may return unworn merchandise to any Famous Footwear store, or by mail, within 60 days of purchase. FAMOUSLY YOU REWARDS SUPERSTAR members have 90 days to return unworn merchandise.
We require and electronically capture customer information from a valid state or government photo ID (see below for accepted forms of identification) for all returns/exchanges. We maintain a database of customer return activity created for the sole purpose of authorizing returns and exchanges. We do not share or sell the transaction information captured through this process. There is no restocking fee for returns or exchanges. For a written copy of our Return/Exchange Policy, p
We reserve the right to limit returns or exchanges regardless of receipt.lease ask a store associate.
Please note, defective or damaged merchandise can only be returned if it’s unworn.