Farfetch

Book a free returns pick-up

Farfetch offers a free collection service to all customers.

You have 14 days from receiving your order to return the item to the boutique. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back to the boutique in time. Please note that we can only collect returns from the same country to which your order was delivered.

To book a free returns pick-up:

1. Sign in to Farfetch and go to ‘My Account’;
2. Under ‘Orders’ click on the ‘Book a return collection’ link next to the order you want to return;
3. Select the items you would like to return and follow the steps to schedule a pick-up time and address.

We will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.

What happens next?

1. Print out the Air Way Bill and attach it to the outside of the parcel (there will be a label for each package plus an archive copy that you must give to the courier). Please print or save a copy of the Air Way Bill for your records – you can use this to track your return shipment
2. If you have been provided with a Returns Invoice for Customs, please print two copies and enclose one inside the package and a signed copy on the outside of the package with the Air Way Bill
3. Please do not seal your package until the driver has arrived to collect your return as they need to check the package first

Please note: if you are returning items to multiple boutiques, you will need to request a return collection for each boutique. Simply visit the My Account section of the site to arrange additional collections.