Fitbit Return Policy
If you are unsatisfied with your purchase of a Fitbit-branded device and/or accessory from the Fitbit Store for any reason, you are entitled to a full refund if you meet the conditions set forth below. This return right does not apply to the purchase or renewal of any Paid Services, as defined in and governed by our Terms of Paid Services. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. To qualify for a refund, you must meet all the following conditions:
- request a return authorization within 45 days of your shipment date; provided, however, that for purchases made in November and December the deadline to request a return authorization is January 31st of the following year or 45 days from the date of shipment, whichever is longer;
- return the device and/or accessory, including all parts included in the original packaging, in good physical condition; and
- include the return authorization number with your return.
If your return fails to meet any of the above conditions, we may, in our discretion, refuse to accept it or charge you a restocking fee of up to 15% of the original price.
Fitbit.com 45 Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law.
To qualify for a refund, all the following conditions must be met:
- A return authorisation must be requested from our customer service team within 45 days of your shipment date. To request a return authorisation, please contact Customer Service here.
- You must return the Product to Fitbit to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
- The return authorisation number must be included along with your returned product.
Additional terms and conditions:
- Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer.
- Shipping and handling charges, gift wrap fees and taxes paid (such as state, customs or VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit.
- If you return Product to Fitbit (a) without a return authorisation from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.