Footwear Etc.

Footwear Etc Return PolicyFootwear Etc. Return Policy

We want you to be completely happy with your purchase from Footwear etc.

We are proud to offer our Easy 365 Day Return Policy:

Shoes in new, unworn condition can be returned for a full refund for up to 365 days from the original date of purchase.

Click here to download our return form to include with your return.

No refunds will be given for WORN merchandise.

If returning a pair of shoes to us is necessary please do not use the shoe box as your primary shipping box. Affixing tape, postage or an address label to this box will result in a minimum $10 fee.

For your convenience, you can use our pre-paid UPS return label for your return or exchange. Most orders shipped from our warehouse have a pre-paid return label enclosed. If you need a return label please call us toll-free at  1-800-720-0572 or email Once you have your package ready to go, just give the package to any UPS center, UPS Store, or UPS driver. Insurance is already included with the label.

Terms for using our UPS pre-paid return label:

Free return shipping for all regular-priced items.

For a return that includes only sale-priced items a flat fee of $7.00 will be deducted from your return.

You are always welcome to use any other shipping method. Returns should be sent via a trackable and insured method to:

Footwear etc. Returns
273 N. Mathilda Ave
Sunnyvale, CA 94086

Please include a copy of your receipt along with a note asking for a refund.

We process most returns within one week of their receipt back to our warehouse. Once your refund has been processed it can take your bank up to 10 days to post the credit to your account.

We guarantee all products purchased from Footwear etc. to be free of any manufacturing defects for the lifetime of the product. If you discover a defect in your product, please contact us and we will replace it at no additional cost.

For more information visit Footwear Etc.

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