Return Return Policy

If a physical item that you purchase from the GameFly Site and Services does not work (and it has not been damaged by you) and you notify us within the first thirty (30) days after the sale date, we will, as your sole remedy, either replace it or refund your money (excluding shipping costs).

Purchases of physical items from the GameFly Site and Services may be returned for a FULL refund if ALL of the following conditions are met:

  • You’ve contacted GameFly customer service to inform us of your damaged or unplayable game immediately. For new items, you will then receive an authorization number (RMA)
  • New items are unopened OR items are in their original packaging (if the items are received damaged or unplayable with an RMA authorization number)
  • Used games are received damaged or unplayable (previously reported to GameFly customer service)
  • Manuals are included with the disc in their original case
  • New or used items are returned within thirty (30) days of shipment

Returns that do not meet the above conditions will not be issued a full refund and are subject to 80% restocking fees.

All digital game sales are final and cannot be returned.

You understand and agree that GameFly Property represents a limited license right governed solely by the terms of this Agreement and available for distribution at GameFly’s sole discretion. GameFly Property is not redeemable for any sum of money or monetary value from GameFly at any time. You acknowledge that you do not own the account(s) you use to access the GameFly Site and Services, nor do you possess any rights of access or rights to data stored by or on behalf of GameFly on GameFly servers, including without limitation any data representing or embodying any or all of your GameFly Property. You agree that GameFly has the absolute right to manage, regulate, control, modify and/or eliminate GameFly Property as it sees fit in its sole discretion, in any general or specific case, and that GameFly will have no liability to you based on its exercise of such right. All data on GameFly’s servers are subject to deletion, alteration or transfer. NOTWITHSTANDING ANY VALUE ATTRIBUTED TO SUCH DATA BY YOU OR ANY THIRD PARTY, YOU UNDERSTAND AND AGREE THAT ANY DATA, ACCOUNT HISTORY AND ACCOUNT CONTENT RESIDING ON GAMEFLY’S SERVERS MAY BE DELETED, ALTERED, MOVED OR TRANSFERRED AT ANY TIME FOR ANY REASON IN GAMEFLY’S SOLE DISCRETION, WITH OR WITHOUT NOTICE AND WITH NO LIABILITY OF ANY KIND. GAMEFLY DOES NOT PROVIDE OR GUARANTEE, AND EXPRESSLY DISCLAIMS, ANY VALUE, CASH OR OTHERWISE, ATTRIBUTED TO ANY DATA RESIDING ON GAMEFLY’S SERVERS. YOU ACKNOWLEDGE AND AGREE THAT GAMEFLY IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED GAMEFLY PROPERTY, INCLUDING WITHOUT LIMITATION GAMEFLY DOLLARS, WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE IS VOLUNTARY OR INVOLUNTARY.

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