GameStop

GameStop Return Policy

Holiday Gift Givers Guarantee:

Unopened purchases made between 10/9/11 and 12/24/11 may be returned with a receipt through 1/15/11

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer’s warranty apply to defective video games systems and computer hardware after 30 days.

We do not accept returns of:

  • Any product(s) returned more than 30 days from the date on the packing slip.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

To return products purchased Online:

Online:
To return or exchange an item to GameStop.com, include the packing list, identify the reason for the return and send it to the address on the return shipping label.

Store:
Items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.

Returns and exchanges are subject to the following guidelines:

  • A receipt is required for all returns and exchanges.
  • Unopened new merchandise may be returned for a refund or exchanged within 30 days of purchase.
  • Opened new merchandise may be exchanged for the identical item within 30 days of purchase but, with the exception of opened new accessories, cannot be returned for a refund.
  • Used (pre-owned) merchandise and opened new accessories may be returned for a refund within 7 days of purchase or exchanged for the identical item within 30 days of purchase.
  • We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.

Refunds are issued in the original payment type. Cash purchases over $150 and all check purchases are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.
Handling costs are non-refundable. If the reason for your return is due to our error, please contact us at the number below for a handling credit.

Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Store Return Policy

Returns and exchanges are subject to the following guidelines:

  • A receipt is required for all returns and exchanges.
  • Unopened new merchandise may be returned for a refund or exchanged within 30 days of purchase.
  • Opened new merchandise may be exchanged for the identical item within 30 days of purchase but, with the except of opened enw accessories, cannot be returned for a refund.
  • Used (pre-owned) merchandise and opened new accessories may be returned for a refund within 7 days of purchase or exchanged for the identical item within 30 days of purchase.
  • We reserve the right to refuse and to require that certain items be returned diretcly to the manufacturer.
Refunds are issued in the original payment type. Cash purchases over $150 and all check purchases are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. we reserve the right to refuse any return.

For more information visit GameStop.com



GameStop SKU UPC Model

Nov 16, 2014 by Lousy... Go to walmart and make a purchase. At least when you want to return a product you may receive store credit. The new xbox has serious issues a

Son purchased new xbox with birthday savings . Had issues that are well documented on line complaints. Game stop will only provide a new system. They will break the seal to prevent the return of this new system. As their policy allows a full return of new product unopened. This is not acceptable when the product stopped working properly after 2 weeks. As a consumer we should be able to return it with the option of store credit. All large purchases will be made at Walmart after this disaster. Lesson learned.


1.0 1.0 1 1 Son purchased new xbox with birthday savings . Had issues that are well documented on line complaints. Game stop will only provide a new system. They will break the seal to prevent GameStop

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