Garage

Garage Return Policy

Your satisfaction is our top priority! If you do not absolutely love your new purchase, you may return the item(s) for a full refund of the purchased price, by mail, or in person at any of our Garage retail store locations.

What can I return or exchange?

We’re sorry things didn’t work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original eReceipt listing the price paid.

Shoes can be returned or exchanged only if they are in their original condition and packaging intact and still with the original tag, within 30 days of purchase.

Please note: Clearance items*, earrings, fragrance, and beauty products are “”final sale”” and cannot be returned or exchanged unless the merchandise was found to be defective.

*Clearance items in the sale section with the mention of ‘final sale’ in the product name.

How do I return my items?

TWO EASY WAYS TO RETURN YOUR PURCHASES

IN STORE

THE ADVANTAGES:

Returns are free of charge.
You can instantly exchange your item(s) for something you love.
Our sales associates are there to answer any questions or concerns.

Please note:

Our stores cannot credit your PayPal or Virtual Debit account.

Returning or exchanging at a Garage store

Please bring your eReceipt and the item(s) you wish to return to your preferred Garage store. Refunds will be issued using the same method of payment used for the original purchase. For any inquiries, see conditions above or on the back of your original sales receipt and packing slip.
IMPORTANT: If your online order contains merchandise from both Garage and Dynamite banners, returns/exchanges must be made separately at the respective store. (I.e.: Dynamite items must be returned to a Dynamite store, Garage items must be returned to a Garage store).

BY MAIL

THE ADVANTAGES:

Easy, convenient, & hassle-free.
We can credit your PayPal or Virtual Debit account.

Please note:

Shipping & handling charges will not be refunded.
Exchanges cannot be made.

Returning by mail:

Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.
Peel off the adhesive return label that was sent with the original order and attach it to the return package.
Affix the appropriate postage on the return package and mail it through your preferred postal carrier. Please note that the RETURN LABEL IS NOT PREPAID, therefore, you will be responsible for the return shipping cost. Ship the return package to: 651 Kapkowski Rd, Suite 2430 Elizabeth, NJ 07201-4901.

How will I be refunded?

Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.

Please note that our stores cannot currently credit your PayPal or Virtual Debit account. We will refund you using a Garage gift card. If you return your order by mail to our Distribution Centre, a credit will be issued directly toward your PayPal or Virtual Debit account.

“Ship to Store” Returns

If you chose the “Ship to Store” shipping method, your order will be available at the store you selected for 12 calendar days after you’ve received our “Ready for pickup” email. If you do not pick up your order within that time, your order will be returned to our Distribution Centre and you will no longer be able to claim your items.

If you have any questions, please don’t hesitate to contact our Customer Experience Department by email or by phone at 1-888-882-1138 (Canada) and 1-888-342-7243 (USA).