Gemorie.com Return Policy
Shipping and Returns
Every order from Gemorie ships free! Standard shipping is free to all 50 U.S. states and Canada. However, customers who make orders outside the U.S. or Canada will be responsible for all duty and taxes. Please note that all packages from Gemorie are fully insured and a signature is required upon delivery for orders over $1,000. If your order is under $1,000, please request a signature during checkout if you would like that option.
30-day Returns and Easy Returns
While we strive to design and produce only the highest quality of fine jewelry, Gemorie understands that not every purchase will be 100% satisfactory for every customer. If you feel like you’ve made your order in error or your jewelry is not what you expected, please feel free to send it back for a full refund. Customers have 30 days from the day of delivery to return all unsatisfactory pieces in its original unworn condition with all tags for a full refund. Customer pays for return shipping. Customized or engraved items are excluded from the standard return policy. Please contact customer service to return customized or engraved items.
Please note: Customer pays return shipping. Also, Gemorie is not responsible for packages that are lost during shipment. For this reason, we ask that all return packages are insured for the protection of the customer.
Need Resizing for a Perfect Fit?
Gemorie offers a one-time resizing with the first 30 days of delivery. Resizing after the first 30 days of delivery can be done for a competitive and reasonable price. The turnaround time is about five days, excluding shipping time. As always, shipping is always free from Gemorie, but the customer will have to pay for return shipping.
One-Year Warranty
Gemorie offers an one-year warranty on the craftsmanship of our pieces. Please note that the warranty does not cover the following: lost or chipped stones; damages to the piece done by the customer; damages that arise due to resizing done by another jeweler; other modifications not made by Gemorie. Please refer to our One-Year Warranty page for more details.
Repairs
We offer repairs, on a case-by-case basis, for Gemorie items. Please refer to our One-Year Warranty page for more details.
For more information visit Gemorie.com
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