Goal Zero Return Policy
We offer a 30-day money back guarantee.
If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.
For returns for all product except Lithium:
Step #1:
Contact our Customer Service and Support Team at:
Telephone: 1-888-794-6250 M-F 8am – 5pm Mountain Time
Email: support@goalzero.com
Please be prepared with the proof of purchase.
Step #2:
Support Team will determine what further action is required they will give you a Return Material Authorization (RMA) number and provide you with prepaid return shipping label (label to be determined by support team). You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
Step #3:
Send the product by mail or courier to:
GOAL ZERO – RETURNS
675 West 14600 South
Bluffdale, Utah USA 84065
Step #4: We will process your return and issue you a refund in 5-7 business days after receipt of product.
For questions regarding returns, please contact our Customer Service & Support Team at support@goalzero.com or by phone at 1-888-794-6250
For returns for Yeti Lithium Product:
Warranty issues and returns for Yeti Lithium Portable Power Stations will be handled through our Customer Solutions Center in Salt Lake City, in conjunction with a third-party shipping company. Please note returns of the Yeti Lithium products can take longer to execute when you do not have possession of the original packaging and packing materials. Do not attempt to ship the Yeti Lithium without obtaining proper lables and documentation from the third-party shipping company.
Step #1:
Call Goal Zero’s Customer Solutions team at 1-888-794-6250, this skilled team will help you as much as possible throughout the return process, including helping you find the closets appropriate shipping facility.
Step #2:
Once initiated, you’ll recieve return labels, documents and instructions from a third-party shipping company in approximately 7 to 10 business days. DO NOT attempt to ship the Yeti Lithium without the proper labels and documentation.
Step #3
After shipping your return with proper labels and documenation, and once the product is received at the Goal Zero Warehouse, your credit will be issued.