Grasshoppers Return PolicyGrasshoppers-Return-Policy

Not quite right?

If you are not satisfied with your order, we want to make it right! Please follow the instructions below so we can process your request as quickly as possible.

We’re happy to accept returns for items purchased on our site that are unworn and are returned within 30 days of purchase (invoice date).

How to Send Back Your Return:

  • Pack the merchandise in its original packaging. (Don’t have the original? Any box will do!)
  • Print the PDF containing your shipping label and return document that was provided after filling out the form above.
  • Don’t have a printer? Call Customer Service (1-800-848-1292) for help!
  • Place the shipping label on the outside of the box.
  • Make sure to keep your shipping receipt number for reference and tracking.
  • A refund for the value of the returned merchandise (less the $6.50 return shipping charge) will be credited to the original form of payment used to purchase. It may take 1-2 billing cycles to appear on your statement, depending on your bank.

Receive a damaged item?

Get in touch with our Customer Service team (1-800-848-1292) and they’ll get you a replacement or refund immediately!

Looking to exchange?

Our exchange process is currently under construction. At this time, please follow the return instructions above and place a new order for your replacement item. If you need assistance please call Customer Service at 1-800-848-1292. We will process your return immediately upon receipt and credit your account for the merchandise, less the return shipping charges of $6.50.

Please note our Customer Service hours:
M-F, 8am-9pm ET
Sat/Sun, 9am-6pm ET

For more information visit Grasshoppers