Gymboree

Gymboree Return PolicyGymboree-Return-Policy

For your convenience, gymboree.com purchases can be returned at any Gymboree store in the U.S. (excluding Gymboree outlet stores) or through the mail. Credits typically post within 1-2 billing cycles. Merchandise may be returned if defective, or unwashed and unworn, with or without a receipt. All merchandise returns to a store are subject to a 24-hour re-stocking period. All sales are final after 180 days. Online orders cannot receive price adjustments in our retail stores. Merchandise exchanges are only available through Gymboree stores (excluding Gymboree outlet stores). Unfortunately, our stores outside the U.S. are unable to accept online order returns or exchanges.

Store Return Policy (U.S. only, excluding Gymboree outlet stores)
International Return Policy
Mail Return Policy
Price Adjustment Policy
Canada Stores Return Policy
Australia Stores Return Policy

US Store Return Policy

At Gymboree, we want you to be satisfied with your purchase. Returns or exchanges will gladly be accepted within six months of original purchase.

Merchandise may be returned if defective, or unwashed, unworn and in sellable condition, to any U.S. store. Gymboree merchandise must be returned to Gymboree locations only. Gymboree retail stores are unable to accept merchandise returns from Gymboree Outlet stores. All merchandise returns are subject to a 24-hour re-stocking period. All sales are final after 180 days.

  • Returns with an Original Sales Receipt
    Merchandise may be exchanged or a refund will be issued in the original form of payment for the price paid when returned within 60 days of purchase. A Merchandise Credit will be issued for returns with an original sales receipt more than 60 days after the purchase date for the price paid. A return/exchange or gift receipt does not serve as an original receipt. Gymboree reserves the right to limit returns or exchanges and to verify the original sale before processing a return.
  • Returns with a Gift Receipt
    Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the price paid.
  • Returns without a Receipt
    Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or gift receipt. Valid forms of photo identification are: U.S. Driver’s License, U.S. state-issued ID, U.S. Military ID and a Passport. Information from your ID will be retained in a company-wide database of customer return activity that Gymboree uses to authorize returns and will not be used for any other purpose. Gymboree reserves the right to limit returns or exchanges and to verify the original sale before processing a return. We may offer a lookup using your credit/debit card, personal check or email address to attempt to locate the transaction information for returns without a receipt. If the transaction is located, it will be processed as a return with a receipt.
  • Check Policy
    We will accept your personal check imprinted with your name upon presentation of a valid U.S. Driver’s License, U.S. Military ID or U.S. state-issued ID. Checks must be written for the amount of the purchase only. Checks returned unpaid by your financial institution are subject to a service charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically from your account or collected using a bank draft drawn from your account. All checks are authorized through Certegy Check Services.
  • Gift Cards and Merchandise Credits
    Gift Cards and Merchandise Credits may be redeemed at any U.S. location for merchandise only, except to the extent required by law. Gift Cards may be redeemed for cash if the balance is less than $10, except as otherwise required by law. Gift Cards and Merchandise Credits are valid in the country of issuance only. A valid photo identification is required to receive or redeem a Merchandise Credit. Valid forms of photo identification are: U.S. Driver’s License, U.S. state-issued ID, U.S. Military ID and a Passport. Merchandise Credits must be signed at the point of issuance. Lost, stolen, or damaged Gift Cards or Merchandise Credits may be replaced for the remaining balance at the time of notice upon presenting an original sale or gift receipt. Merchandise Credits are non-transferable. Merchandise Credits cannot be used to purchase Gift Cards. Merchandise Credits cannot be used as a form of payment in conjunction with Gymbucks issuance or redemption. Merchandise Credits may not be used online.
  • Price Adjustments
    A one-time price adjustment will be permitted within 7 days of initial purchase with original receipt. All adjustments are refunded in the original form of payment. Online purchases cannot receive price adjustments in retail stores. Gymboree may designate that price adjustments are not available during certain promotional events or that price adjustments are not available on certain items.

Please see a manager with any questions or comments regarding our Customer Service Policies. These policies are subject to change at any time at The Gymboree Corporation’s sole discretion.

Please note – the original credit card used for the purchase must be presented in order to process the refund to that card.

For more information visit Gymboree

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