H&M Return Policy
Valid identification required for non-receipted returns includes: drivers license, state issued card, passport or military/ government ID.
Returns with original receipts
Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full return. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Merchandise credit receipts are not considered original receipts. Merchandise returned after 30 days will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit.
H&M RESERVES THE RIGHT TO REFUSE EXCESSIVE NON-RECEIPTED RETURNS.
Returns without a receipt
Unwashed, unworn or defective merchandise may be returned with a valid photo ID. Merchandise returned without a receipt will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit, if the total value of the return exceeds $5.00. Merchandise cards are not transferable.
Gift Card purchases and discounted final sale merchandise are not eligible for refund or exchange.
Credit card refunds
Returns made to a credit card can only be returned to the card used for the original purchase. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear.