H&M

H&M Return PolicyH&M Return Policy

Valid identification required for non-receipted returns includes: drivers license, state issued card, passport or military/ government ID.

Returns with original receipts

Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full return. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Merchandise credit receipts are not considered original receipts. Merchandise returned after 30 days will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit.

H&M RESERVES THE RIGHT TO REFUSE EXCESSIVE NON-RECEIPTED RETURNS.

Returns without a receipt

Unwashed, unworn or defective merchandise may be returned with a valid photo ID. Merchandise returned without a receipt will be refunded at the last activity/ sale price or the current selling price, whichever is lower, in the form of a merchandise credit, if the total value of the return exceeds $5.00. Merchandise cards are not transferable.

Final Sale

Gift Card purchases and discounted final sale merchandise are not eligible for refund or exchange.

Credit card refunds

Returns made to a credit card can only be returned to the card used for the original purchase. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear.

For more information visit the H&M website.



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