Halston Heritage Return Policy
We hope you found what you were looking for. If that’s not the case, we gladly accept returns within 14 days of delivery date.
ONLINE POLICY
Halston will accept returns* for orders meeting the below conditions (purchased on www.halston.com) that are received within 14 days of delivery date for a refund; and within 30 days from delivery date for store credit. Returns received after 30 days will not be accepted.
All returns incur a $10 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Halston does not refund original or return shipping costs.
- Halston must be able to verify proof of purchase.
- Delivery dates are defined from FedEx records, and cannot be disputed.
- Returns received after 30 days from delivery date will not be accepted.
- Products purchased online cannot be returned to a distributor.
- Products purchase from a distributor cannot be returned online. See distributor policy.
*All clearance items are final sale and cannot be returned.
This policy outlines the returns terms and conditions when purchasing with Halston Heritage online, and is applicable to all customers placing an order on www.halston.com. This policy is applicable to Halston’s online customers only, and does not extend to customers purchasing from a Halston retail store or distributor. Items purchased from a Halston distributor are bound under that retailer’s policy. Halston online cannot be held accountable, or provide accommodation for purchases made outside of www.halston.com. For further information or clarification, please email help@halston.com.
DISTRIBUTOR POLICY
Halston products purchased from a distributor such as Bloomingdales, Neiman Marcus or Net-A-Porte and subject to that distributors purchase and returns policy. Halston cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.
CONDITION OF PRODUCT
To be eligible for a return, the garment must meet the below quality conditions:
- Unworn
- Unwashed
- All tags attached
- All accessories included
- Unscented (no perfume or other scents)
- No human, animal or other hair
- No rips or tears
- No other signs of being worn
- All original packing and hangers included
GIFT EXCHANGES & RETURNS
Products purchased as a gift at www.halston.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.
CLEARANCE AND SALE FINAL SALE RETURNS
Clearance items are found under the “Clearance” section of the website, and are deemed final sale. This is communicated on the product information page underneath the price point. These items cannot be returned, exchanged or credited. Final sale products will be returned back to customer.
INITIATING A RETURN
To initiate a domestic return go to www.halston.com/orders, enter your order information, select “DOWNLOAD RETURN SLIP” and follow the instructions.
If you checked out as a registered user:
- Sign in to your account
- Go to Orders in the top right corner in the Account menu
- Select the order that you’d like to return
- Click on “Download a Return Slip”. This will print a label for you to use to ship the item back to Halston.
- Follow the instructions on the return slip
If you checked out as a guest
- Visit www.halston.com/orders
- Enter your order number and email address (found on your invoice and order confirmation email)
- Click on “Download a Return Slip”
Please contact customer service on the above details should you require further assistance.
CREDITS
Credits redeemable at www.halston.com will be provided for returns sent back within 30 days from delivery date. These credits do not expire; however, they must be treated as cash. Halston is not accountable for lost/misplaced credits.
FAULTY/ DAMAGED
Halston takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.
RETURNS COST
All returns incur a $10 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Halston does not refund original or return shipping costs.
INTERNATIONAL RETURNS
For international orders, customers must cover the cost of return shipping and are responsible for all duties, taxes or brokerage fees associated with the orders. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.
Package your item(s), enclose your order invoice and return via a trackable shipping method of your choice to:
OWD Returns- Halston
3325 Manitou Ct.
Jurupa Valley, CA 91752
Returns/ Refund Processing Timeframes
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process.
You will be notified via email once your return has been completed.
RETURN TRACKING
Upon printing the return label from www.halston.com/orders, you will receive a tracking number found on the return shipping label. At the time, Halston does not offer return tracking, so we recommend you note this for your reference.