HauteLook Return Policy
HauteLook gladly accepts returns on apparel, footwear, and all accessories (bags, sunglasses, leather goods, jewelry and watches) within 21 days from the time your order is shipped. Items must have all original tags attached and will not be accepted if they have been worn, altered, or damaged. Handbags must be returned in the original packaging, including dust bags when applicable.
HauteLook does not accept returns from the following categories, which are final sale only: Cosmetics & Beauty, Hosiery, Intimates and Men’s Personal Furnishings, Swimwear, Vintage, Home Goods, and any “blowout” events marked as final sale.
Returns in the US are eligible for HauteLook credit or a refund to your original form of payment. If you choose HauteLook credit, return shipping’s on us. If you prefer a refund, return shipping is just $5.95, automatically deducted from your refund ($10.95 return shipping from Canada.)
Want to know more? Please visit our FAQs or contact Member Care, Monday through Friday from 6AM to 6PM Pacific at 1-888-547-8438.