Hayneedle.com Return Policy
We want you to be happy! You may return and exchange new, unused, and resalable items within 30 days of delivery for a refund; perishable and personalized items cannot be returned. We’ll also pay return shipping costs if the return is a result of our error. To get started, please enter your order number with the ship-to name or email address from your order below and we’ll guide you through the quick and easy return and exchange process.
As soon as we receive your return, we’ll credit the original credit card used. If you’d rather replace or exchange for a different item, it’s considered a new order and your original order credit card will be charged.
For credit card, PayPal™, Google Checkout™, or Bill Me Later™ purchases, your returned merchandise will be credited to your original payment method. For check or money order purchases, a refund check will be sent to you. If you paid by gift certificate, you will receive a merchandise credit. If you are returning a gift, the recipient may receive in-store credit or the gift giver may receive a refund to original payment method.
Please note: Original delivery and return shipping charges may not be refundable. Your item(s) may also be ineligible for return or subject to a re-stocking fee per the item return and exchange policy.
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Return Policy is not true
Be careful!!! They will give you a hard time if you return your item... it's not true that they have EASY RETURN
Returned item with no issues! And as other reviewer stated they didn't even want the item back. Will continue shopping here
broken tagine bottom
I do not know what the circumstances were of the above reviewers, but Hayneedle emailed me right away and told me not to return the product, but they would refund my payment immediately. I've only had this one problem with this item. Everything else I have ordered for myself or others has come in timely and wonderful condition. I look forward to continuing a business relationship with them.
Terrible Delivery Record
THIS COMPANY IS 2 FOR 2 IN NOT HONORING THEIR DELIVERY DATES--BY SEVERAL WEEKS. THEY OPERATE UNDER A VARIETY OF SPECIALTY WEBSITE NAMES SO YOU MAY NT KNOW WHO YOUR DEALING WITH UNTIL THE TRANSACTION IS CONFIRMED. MY ADVICE IS TO AVOID THEM IF YOU CAN
The covers looked nothing like the photo. If small details are important to you, don't buy these.