Hayneedle.com Return PolicyHayneedle.com Return Policy

We want you to be happy! You may return and exchange new, unused, and resalable items within 30 days of delivery for a refund; perishable and personalized items cannot be returned. We’ll also pay return shipping costs if the return is a result of our error. To get started, please enter your order number with the ship-to name or email address from your order below and we’ll guide you through the quick and easy return and exchange process.

As soon as we receive your return, we’ll credit the original credit card used. If you’d rather replace or exchange for a different item, it’s considered a new order and your original order credit card will be charged.

For credit card, PayPal™, Google Checkout™, or Bill Me Later™ purchases, your returned merchandise will be credited to your original payment method. For check or money order purchases, a refund check will be sent to you. If you paid by gift certificate, you will receive a merchandise credit. If you are returning a gift, the recipient may receive in-store credit or the gift giver may receive a refund to original payment method.

Please note: Original delivery and return shipping charges may not be refundable. Your item(s) may also be ineligible for return or subject to a re-stocking fee per the item return and exchange policy.

For more information visit Hayneedle.com

Hayneedle.com SKU UPC Model

Rip off

Jun 28, 2017 by Hari

The items are way over priced and some are missing screws.

Was surprised to find cheaper items on amazon. I wish I had found this page before I placed my order.

Hopefully someone else does and if you are reading this, do yourself a favor and stay away.

Never Ever Again BEWARE

Jun 26, 2017 by laurel callahan

If I could give 0 stars I would. To return merchandise cost almost as much as the cost of the items that I ordered. The outdoor cushions and pillows are cheap feeling and looking. The color is nothing like what was( shown!!! )on the website. Tried to print out the return labels and they will NOT print!!!! Never ever will I purchase anything from Hayneedle again!!!

???? Business Practice

Jun 21, 2017 by Marsha Majors

received my order for (6) patio cushions and found it odd that each cushion was shipped in its own individual box which was in no way necessary. The cushions turned out to be the wrong size and I reached out to customer service for assistance with processing a return. While I expected to pay a return shipping charge, I never expected that the charge would be almost 50% of my total order. You guessed it, I was being charged shipping for each individual box. When I inquired as to why so many boxes I was nonchalantly told that the manufacturer probably had individual cushions pre-packed for shipping.
Hearing this I escalated my concern to a "Care Team Lead" who simply reiterated the manufacturers shipping method as not being unexpected.

Knowing now that I as a customer was clearly being taken advantage of, I questioned Hayneedle's business practices since they seemed to have no concern whatsoever with the unscrupulous shipping method. As I further shared my displeasure with the lack of empathy and accountability for their manufacturers actions, the "Care Team Lead" asked, what would I like her to do? Yes, she did! At this point it became obvious that training is lacking because one would assume that a person in a lead position would be empowered to resolve customer issues without having to tell them what to do. The cost of a dissatisfied customer is expensive. This was my first and my last order with this company.

Never ordee shit from these bastards

May 23, 2017 by Dj

If i could give no stars i would f#$@ hayneedle ! Bs rip off $250 for absoulutly nothig. Waste of moneybdont order s$#@ from here!


Apr 05, 2017 by Tim

I wouldn't give this company even one star, they are fucking jews, there products are recycled shit and sell it for 10 times what it's worth fuck you hayneedle go fuck yourself!!!

1.6 5.0 23 23 The items are way over priced and some are missing screws. Was surprised to find cheaper items on amazon. I wish I had found this page before I placed my order.Hopefully so Hayneedle.com

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