Hayneedle.com Return Policy
We want you to be happy! You may return and exchange new, unused, and resalable items within 30 days of delivery for a refund; perishable and personalized items cannot be returned. We’ll also pay return shipping costs if the return is a result of our error. To get started, please enter your order number with the ship-to name or email address from your order below and we’ll guide you through the quick and easy return and exchange process.
As soon as we receive your return, we’ll credit the original credit card used. If you’d rather replace or exchange for a different item, it’s considered a new order and your original order credit card will be charged.
For credit card, PayPal™, Google Checkout™, or Bill Me Later™ purchases, your returned merchandise will be credited to your original payment method. For check or money order purchases, a refund check will be sent to you. If you paid by gift certificate, you will receive a merchandise credit. If you are returning a gift, the recipient may receive in-store credit or the gift giver may receive a refund to original payment method.
Please note: Original delivery and return shipping charges may not be refundable. Your item(s) may also be ineligible for return or subject to a re-stocking fee per the item return and exchange policy.
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Purchased a grooming table. arrived smashed into pieces. Return center will not process anything until fedex has item. made sure to let me know item had increased in price, lucky me, if I return I won't be charged new price. HA no thanks Hayneedle. Was told I would be emailed a return label. nope didn't happen. will have to hound them to get one. Very very unhappy. will not reorder. will see just how long it will take to get reimbursed.
This is like a scam. This policy sucks.
They need to learn from Amazon, the best place to buy on line. I will never buy any this from this company ever again >I wish I would read some of the review.
don't buy from hayneedle.
Pezzo di merda
Excellent return policy and Kari made sure I was not going to have a problem she was fantastic and made me feel my experience with Hayneedle was 5 stars!!!
Return Policy is not true
Be careful!!! They will give you a hard time if you return your item... it's not true that they have EASY RETURN
Returned item with no issues! And as other reviewer stated they didn't even want the item back. Will continue shopping here