Henri Bendel Return Policy
Return policy:
- Unused merchandise with price tickets attached may be returned within 30 days of purchase
- With the original receipt, a credit will be issued in the original form of payment
- With the original receipt, price adjustments will be honored within 10 days of the purchase and issued in the original form of payment
- With a gift receipt, a gift card will be issued
- Without a receipt, a gift card will be issued for the current selling price
- All sales on food are final
- Please be aware that items purchased in our Half to Have It flash sales are non-returnable. All flash sales are final.
We will process your refund within approximately 30 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
Upon receipt of returned goods, Henri Bendel reserves the right to deny refund if the merchandise does not meet return policy requirements. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part.
How to return an online purchase by mail:
In the event that you are not completely satisfied, we will be happy to accept your prompt return (unused merchandise only) for exchange, refund or credit to your account. To ensure proper handling of your order, be sure to do the following:
- Complete the return slip that arrived with your order and use the prepaid UPS return shipping label enclosed to ship back your items with a copy of your sales receipt. Return shipping charges in the amount of $4 will be deducted from any credit that is due to you. At this time Henribendel.com only offers UPS return labels for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the U.S.
- Retain a copy of your receipt for your records until the transaction has been completed.
- Carefully repack the merchandise in the original package. Be sure to black out or cover any additional ship labels that may be on your return package.
- Take your package to a UPS drop-off location or give it to any UPS driver.
If you choose to use a different return method or you no longer have the pre-paid label we suggest you utilize a shipping option that includes tracking information and that you insure your package for the full value of the merchandise. Please ship products purchased online to the address below:
HENRI BENDEL
DC 3- UPPER
3 LIMITED PARKWAY
COLUMBUS, OH 43230
Please note that orders containing fragrance or room spray must be shipped via ground service.
Online purchases may also be returned at our Henri Bendel store locations. Please visit our STORE LOCATIONS page for a complete store listing.
How to return an in-store purchase by mail:
To return items purchased at a Henri Bendel retail store please follow the instructions below.
To ensure proper handling of your order, be sure to do the following:
- Carefully repack the merchandise in the original package. Be sure to black out or cover any additional ship labels that may be on your return package.
- Include the following items with your return: name, address, phone number/email to contact you, details regarding your return request and the original sales receipt with your return package. Please retain a copy of your receipt for your records until the transaction has been completed.
- Ship your items to Customer Care at the address provided below. We suggest that you utilize a shipping option that includes tracking information and that you insure your package for the full value of the merchandise. Please ship products purchased online to the address below:
HENRI BENDEL
CUSTOMER CARE – RETURNS
712 FIFTH AVENUE
NEW YORK, NY 10019
212-247-1100
Returns should follow the policy as outlined above. This information can also be found on the back of your sales receipt. Qualifying returns will be made to the original form of payment. A customer care representative will contact you for payment information once your return has been received.
Please note that orders containing fragrance or room spray must be shipped via ground service.
For more information visit the HenriBendel.com
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