Course Hero Return Policy
How do I contact Course Hero for a refund?
You may contact us by selecting Contact Us below, or you may call us at 1-888-634-9397. We’re available 24 hours a day, 7 days a week.
When will I receive my refund?
Refunds generally take about 3–7 business days for your financial institution to process, but it may take up to 9 business days to be reflected on your statement. Please note: If you paid with PayPal, your refund will be sent back to your PayPal account. To move it from PayPal back to your bank, you’ll need to manually log in to your PayPal account and transfer the funds to your bank.
How does the Better Grades Guarantee Work?
Subject to the eligibility requirements below, we’ll fully refund your Premier Membership fee if you don’t earn a higher GPA for the academic term during which you first subscribed to Course Hero, as compared to the academic term immediately prior to your subscription.
To be eligible for the Better Grades Guarantee, you must have used Course Hero in the last six (6) months by unlocking at least six (6) study resources OR asking at least three (3) questions of our tutors; you must request your refund within six (6) months after the date of first registering as a paying subscriber of Course Hero; and you may be required to verify your eligibility by submitting a copy of your transcripts from the two most recent academic terms.
Can I get a refund for a membership purchased through the iOS app?
All in-app purchases must be managed directly through Apple. For information on how to manage your subscriptions, please refer to this link.
Does Course Hero offer refunds?
Refund request: Please click on the Contact Us button below to submit an email, and your request will be processed within 1 business day.
Cancel subscription: To cancel your membership subscription to avoid the next recurring charge, follow the instructions here.
If you signed up through a phone app via iTunes or Google Play, please contact Apple or Google directly for all billing inquiries.
I was told I would receive a refund recently. Why do I show another charge for the same timeframe?
In some cases, you will find the refund was actually processed faster before the original charge for the membership.You should see on your statement one credit (refund) and one debit (charge), which nets the total at $0. If that’s not what you see, please click Submit an Email and provide the information below so we can take a look at this for you:
- If PayPal was used, provide your PayPal email address
- If a credit or debit card was used:
- Full name on credit card
- Type of credit card
- Last four digits on the card
- Zip code of card used
- Amount charged
- Date of charge
I didn’t pay in U.S. Dollars. Why was I refunded a different amount?
If you are located outside of the United States, there is an exchange rate for currency that applies to all transactions. The exchange rate may be one amount on the day the purchase is made, and another rate the day the refund is issued.
We refund the exact U.S. dollar amount that was charged, so if the exchange rate differs, the amount returned will be different.
Can I get a refund for a membership purchased through the Android application?
All Android in-app purchases can be managed via Course Hero’s Customer Support Team. Please click Submit an Email below for assistance.
First, please review our refund policy here