My Jewelry Box

My-Jewelry-Box-Return-PolicyMy Jewelry Box Return Policy

How to return an order:
1.
 Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service or click on the 1-866 phone number on the top of your screen. Select ‘Return Authorization Form’ on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package.

2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by MyJewelryBox.com.

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

3. Shipment and Insurance: For the secure return of your order, we recommend using an upgraded courier service, such as FedEx, rather than regular mail. Make sure you can track your package and opt for signature confirmation. This will help guarantee that the package arrives at MyJewelryBox.com, for quick and easy processing. We recommend insuring the package for your own protection.

4. All Return Packages should be Mailed to:

In USA:
MJB Marketing Inc.
12 Nepco Way
Plattsburgh, NY
12903
USA

In Canada
MJB Marketing Inc.
9250 Meilleur Ave., Suite 202
Montreal, Qc, H2N 2A5

Return Process
The MyJewelryBox.com warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition in which they were sent for a full refund. Returns take approximately 7 business days to process upon receipt of the item. MyJewelryBox.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges.

Refunds will be made using the mode of payment used in the original purchase. Please allow 3 business days for your credit to appear on your statement after the applicable credit has been processed.

Required Conditions of Return
·         Packages without a return authorization number (RA#) will not be accepted for refund.
·         Items must be returned in the same condition as they were sent from MyJewelryBox.com within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
·         Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a refund, exchange or repair.
·         Please be advised that all returned items are visually inspected by MyJewelryBox.com personnel.  ANY item that has been abused or mishandled, either intentionally or accidentally, may be subject to a partial repair/restocking fee.
For further information or issues please contact MyJewelryBox.com Customer Service toll free: 1-866-443-8652.

For more information visit My Jewelry Box

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