Johnston & Murphy Return Policy
FREE RETURNS & EXCHANGES
Every Johnston & Murphy product is backed by our 165-year tradition of excellence. We want you to feel comfortable trying our product so we do not charge for return shipping. If you are unhappy with your purchase, simply complete the return/exchange form enclosed with your order and ship it back to us using the prepaid label in the package you received or visit one of our Johnston & Murphy retail stores.
Need to print a prepaid return label? Start Here
We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Items sent to our warehouse will not be returned.
If you do not have a packing slip, feel free to download this Return Form
Returns should be mailed to:
Johnston & Murphy Return Goods Department
1501 Winchester Highway
Fayetteville, TN 37334
Shipments from Alaska and Hawaii must go FedEx 2nd Day Air. Please call us at (800) 424-2854 and we will assist you with your return.
Returns will be processed within 7-10 business days of receipt of package