Jones Bootmaker

Jones Bootmaker Return Policy

Q. What is your returns policy?
We want you to be happy with your purchase. Jones Bootmaker therefore offers customers the facility for exchanging goods, or obtaining a refund, which is in addition to your statutory legal rights. All we ask is that the goods are unused; you provide suitable proof of purchase, and the goods are returned in their original packaging to Jones Bootmaker within 28 days of receipt.

We have extended our returns policy for the Christmas period. Any items bought as gifts from 1st November 2014 can be returned up until 31st January 2015.
There are various ways you can return your order:

–   Should you have a Jones Bootmaker, Gordon Scott or Beghin store convenient to attend, please take the item(s) to them, along with suitable proof of
purchase e.g. Despatch Note, (note: You order confirmation email does not class as a suitable proof of purchase.)  and the payment card used at the time
of placing your order. Details of our various branches can be found on our Store Locator, and a member of our sales team will be happy to help you.

–   Store delivery items can be returned to your local store (this does not include any independent concessions) but cannot be returned to Head Office using
Collect Plus.

–   For Internet and Mail order home delivery purchases only, you can use Collect+ to return the item(s) from the UK Mainland, Northern Ireland and the Isle of
Wight to Jones Bootmaker free of charge.

CollectPlusis a convenient way to return parcels at over 5,800 local shops, most being open early until late, 7 days a week. You will receive proof of postage, £40 insurance and an online tracking code. If your parcel is lost in transit then please provide us with your proof of postage and tracking code and we will refund you the full amount paid.

On all CollectPlus deliveries there is a label provided on our delivery notes that can be used to return items, alternatively if this is lost or damaged you can both print a replacement returns label and find your nearest CollectPlus store via the CollectPlus website at www.collectplus.co.uk/jonesbootmaker and then by following the easy on-screen instructions.

Q. Will I be refunded the shipping cost that was charged if I return goods for an exchange, or refund?
Customer’s who place and receive an order from a country that is a Member State of the European Union are entitled to the shipping cost refunded if the complete order is returned for a refund. However, if only part of the order is returned we are not obliged to repay the shipping cost.

You must take reasonable care of the goods whilst in your possession, and they must be returned to us promptly.

If you require an exchange this will be done for you providing stock is available. As a gesture of goodwill, we do not charge postage for sending the replacement item(s).

Q. How long will it take to refund/exchange my order if I return goods via the post?
Once your goods have been accepted your exchange or refund will be completed within 10 working days.

If you require an exchange this will be done for you providing stock is available. As a gesture of goodwill, we do not charge postage for sending the exchange item(s).

Q. Returns – Web Exclusive Items?

If for any reason you are not happy with your web exclusive purchase, you can return for a refund within 28 days providing they are returned in their original
condition and with proof of purchase.
Web exclusive items cannot be exchanged.
Web exclusive items cannot be returned to any store.
Web exclusive items can only be returned for free to our Head Office using Collect Plus.

Q. What should I do if the shoes are faulty?
We personally check every pair of shoes prior to dispatch, so you should never receive a faulty pair.

If however there is a problem and you have a Jones Bootmaker store that is convenient for you to attend, please take the item(s) to them, along with suitable proof of purchase, and a member of our sales team will be happy to help you. Details of our various branches can be found on our Store Locator.

Alternatively please contact our Customer Service team on Freephone 0800 163519 who will do everything they can to put the problem right.