J&R Return PolicyJ&R Return Policy

Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. J&R offers an exclusive 30-day exchange/refund policy on mail order and web purchases, and a 14 day exchange/refund policy on retail store purchases. Please note: defective computer software and opened pre-recorded DVDs and CDs may be exchanged for same title only. For health reasons, costumes, in-ear headphones and some personal care items that have been opened may only be exchanged if defective and for the same item. All retail store purchases require your J&R itemized receipt for return or exchange.

Cell phones will only be accepted for exchange, and only if there’s a manufacturing defect; no returns accepted on phones that have been damaged or wet after delivery. Do not bring them to our retail stores. For returns on cell phones, you must first contact PDA Giant at 1-866-603-0640 or support@pdagiant.com for help. In the very rare event that your cell phone is damaged when you receive it, the damage must be reported within 72 hours of receipt. Any returned cell phone must include the original box with matching identification IMEI and Serial numbers. The Serial number on the phone MUST match the serial number we shipped you.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid certain restocking fees. PLEASE NOTE: All returns of non-defective products are subject to a restocking fee. In addition, original delivery charges and return shipping charges of non-defective products are the customer’s responsibility and will be deducted from any credit.

Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

  • All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
  • A copy of your original invoice must be included in your return package.
  • Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.
  • Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service “Insured”. Sorry, we cannot accept COD or freight-collect shipments.

We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail order purchases.

Send pre-authorized returns to:

J&R Music and Computer World
59-41 Maurice Ave.
Maspeth, NY 11378

Purchases made through our website or by phone may also be returned to our Retail Store. Returns for purchases can be brought to 1 Park Row basement; returns for pre-recorded DVDs and CDs may be brought to 23 Park Row

For more information visit J&R

Submit your review

Create your own review

Store Return Policies
Average rating:  
 0 reviews