Kate Somerville Return Policy
Your satisfaction is important to us. If you are not completely happy with your Kate Somerville Skincare products purchased from an authorized seller through an authorized distribution channel, you may return them within 30 days of your order date. Returns will not be honored for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. If you purchased a kit or duo, all products within the kit or duo must be returned – partial refunds will not be issued. Once your return has been received and processed, you will receive a full refund on the cost of your purchase.
Please follow the below steps to ensure proper returns processing:
- Contact customer service at customercare@katesomerville.com and provide them with your order number. The representative will provide you with Return Authorization and a Prepaid Returns Shipping Label. Returns without Return Authorization and sent using a method other than our provided Prepaid Returns Shipping Label may experience processing delays. A Prepaid Returns Shipping Label is not available for merchandise returns from Canada.
- Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and attach the Prepaid Return Shipping Label on the outside of the box.
- Take the package to your local US Post Office or give to your US Postal Service Mail Carrier. Your return will be shipped to:
Attention: RETURNS
144 S Beverly Drive
Suite 500
Beverly Hills, CA 90212
- Please utilize our provided Prepaid Returns Shipping Label. Only returns that can be traced back to our warehouse will be credited. Returns sent using a method other than our provided Prepaid Returns Shipping Label which cannot be tracked in the case of loss will not be refunded. Returns from Canada should be shipped via an insured shipping method which can be tracked in the case of loss.
Returns are processed within 5-7 days of receipt. Refunds on your credit cards can take up to 30 days depending on your bank’s policies. We apologize that original and return shipping and handling fees are not refundable. Only products purchased through KateSomerville.com or purchased from an authorized seller through an authorized distribution channel may be returned. Returns will not be honored for Kate Somerville Skincare products purchased from unauthorized sellers or through unauthorized distribution channels. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased.
If you have any questions please contact customer service at customercare@katesomerville.com.