Kiehl’S Return PolicyKiehls-Return-Policy

Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.

Customers who purchase products from Kiehl’s website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details. Items purchased in a Kiehl’s free-standing store may be returned to any of the Kiehl’s free-standing stores. Kiehl’s products purchased in all other locations must be returned to their original point of purchase.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl’s products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any Kiehl’s products, please do not hesitate to call us at 1-800-KIEHLS-2 (1-800-543-4572), and it would be our pleasure to assist you however we could.

For more information visit Kiehl’S