King Ice

King Ice Return Policy

KING ICE provides a 90-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail ( or phone and we will immediately issue a return address with detail instruction.

IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

  • Return the merchandise to us within 90 days of your original purchase date.
  • A 15% restocking fee is charged for returned items.
  • All sales items are final
  • Products can be exchanged only one time within the 90 days of purchase
  • The products must be returned in new, resalable condition.
  • You must include all packaging materials.
  • You must pay for any return shipping expense.
  • Display the order # prominently on the outside of the box to avoid delays to your refund

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