King Solarman Return Policy
General Terms:
All products sold by King Solarman are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to King Solarman within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from King Solarman acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.
Return Merchandise Policy
All order changes or cancellations should be reported prior to shipping and by phone on +1 (650) 308-4451. Email is not accepted.
There will be no refund for shipping under any circumstances.
All products, unless otherwise stated, are covered by their respective manufacturer’s warranties. Within two (2) days, we will repair or replace, at our sole discretion, any product that is deemed defective. After 2 days, the manufacturer’s warranty process must be followed.
What this warranty does not cover:
This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.
Limits and Exclusions
There are no expressed or implied warranties except as listed above. King Solarman shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
Backorder Policy
If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. King Solarman will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to Orders@KingSolarman.com and we will change it for you.
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