Koshka Return Policy
Free standard shipping on all US orders over $140! All International orders over $200 receive free shipping worldwide! Priority and Express shipping options are available to most locations and vary in price by destination. These will be calculated on the checkout page. USPS International Airmail shipping does not have tracking information and will not be refunded if the package is lost or stolen, the buyer assumes this responsibility by choosing this method.
United States
Priority shipping ships at a flat rate of $7. Within the US shipping is estimated 2-4 business days after we ship your item, depending on your location (we ship from California). Express mail shipping takes an estimated 1-2 days. Your package can be tracked via the USPS postal website.
EU & UK
Standard Airmail shipping (without tracking) to the EU & UK takes an estimated 6-10 business days after we ship your item and starts at $19. Priority Mail starts at $35 and takes 6-10 days and offers you full tracking. Express mail shipping prices vary by location and take an estimated 3-5 business days. It is fully trackable to the destination.
Canada
Airmail shipping to Canada (without tracking) takes an estimated 6-10 business days after we ship your item and starts at $15. Priority Mail starts at $35 and takes 6-10 days and offers you full tracking. Express mail (fully trackable) shipping prices vary by location and take an estimated 3-5 business days.
Asia, Australia & New Zealand
Airmail shipping (without tracking) to Asia, Australia, and New Zealand takes an estimated 6-10 business days after we ship your item. These can occasionally take longer due to customs clearance. Priority Mail starts at $35 and takes 6-10 days and offers you full tracking. Express mail shipping prices vary by location and take an estimated 3-5 business days. It is fully trackable to the destination.
Other Countries
Airmail shipping to the rest of the world takes an estimated 6-10 business days after we ship your item. Parcels may take longer due to customs clearance. Priority Mail starts at $35 and takes 6-10 days and offers you full tracking. Express mail shipping prices vary by location and take an estimated 3-5 business days. It is fully trackable to the destination.
How to track your parcel with Priority and Express Mail: When we ship out your package with Priority or Express, we will include tracking information and where to track it.
Unclaimed Packages: We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.
Custom / Duty Fees
We ship from the United States.We will refund all customs fees to the E.U. & U.K. When shipping to other countries, custom fees are the responsibility of the customer.
If you were charged custom fees
within the E.U. or U.K., please send us a copy of your customs/duty slip, and we will refund the fees.
Returns and Exchanges
You may return unworn items in original condition postmarked within 10 days of receipt of your package for a full refund. Items sent back past the return window will only be eligible for store credit. No returns on opened socks, bathing suits, undergarments. All sale items are final sale and non-refundable. The unauthorized return of sale items will result in a 25% re-stocking fee and store credit only.
We’ll pay the return shipping costs worldwide if the return is a result of our error (you received an incorrect or defective item, etc.).
To Return an Item You may return your item(s) by using the return form inclosed in your parcel to:
Koshka LLC
Order# ______
932 Wilson St.
Los Angeles, CA 90021
USA
To Exchange an Item To exchange for a different item or size, please place a new order online and return your existing order. We’ll refund your original order upon receipt at our HQ.
What happens after you send off your return item: You should expect to receive your refund within two weeks of us receiving your package. We’ll also notify you via e-mail of your refund once we’ve received and processed the returned item.
For more information visit Koshka
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