Lamps Plus Return Policy
Returns of Online Purchases
You may return any online purchase to us within 60 days of receiving it. Please note that sales of clearance items and giclee items personalized with uploaded photos are final.
Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.
To ensure that your return is processed accurately and promptly, please call us first at 1-877-704-2425 .
A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.
*Please note that returns made without a Return Merchandise Authorization will not be accepted.
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.
Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee.
If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.
Returning an Online Purchase to a LAMPS PLUS Store
You may return an online purchase to any LAMPS PLUS store within 60 days of receiving it, but you must first receive a Return Merchandise Authorization (RMA) by calling 1-877-704-2425 .
All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee.
When you contact us, please indicate your online order number and the store location you will be using to make your return. Please note replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.
When you visit the store, please bring with you the following items:
-The RMA authorization for store return sent to you via e-mail.
-The credit card used for the original purchase.
-The item to return in its original packaging.
-A completed copy of the “Returns” sheet that was shipped with your order.
Returning a Purchase Made at a LAMPS PLUS Store
You may return a purchase made at one of our retail stores to any LAMPS PLUS location. When you go to the store for a return or exchange please bring with you the following items:
-Your sales receipt
-The credit card used for the original purchase
-The item to return, in its original packaging
Returning Online Purchases Made at Amazon.com
We’re sorry, but at this time online purchases made through the LAMPS PLUS Amazon.com storefront cannot be returned to a LAMPS PLUS retail location.
Amazon.com purchases can only be returned via mail to our central warehouse facility. Please see ourReturns of Online Purchases section for information on how to make a return.
White Glove Orders
For items requiring special White Glove Delivery, no returns or refunds are possible once the 3 day grace period is over and your order has been processed.
Please note that once you place an order for a White Glove item, you have a 3 day grace period to change or cancel your order. No refunds will be issued after this 3 day grace period.
On the 3rd day after your order is placed you will be notified by e-mail that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.
Because no returns are possible on White Glove Delivery items, always pre-measure the space where the item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items will fit into your home. If you have any questions, please call us at 1-800-782-1967 ; a sale representative will be happy to assist you in your buying process.
Howard Miller Furniture and Clock Orders
For Howard Miller items requiring special delivery service, no returns or refunds are possible once the 3 day grace period is over and your order has been processed.
Please note that once you place an order for a Howard Miller furniture or clock item, you have a 3 day grace period to change or cancel your order. No refunds will be issued after this 3 day grace period.
On the 3rd day after your order is placed you will be notified by e-mail that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.
For Howard Miller clocks, if for any reason there is damage to the case at time of delivery, or if the clock has problems running, Howard Miller has the right to first send out a technician to repair the problem. Their service network touches all zip codes in the continental United States. If the clock technician is unable to repair the clock, Howard Miller will have the clock picked up and a new clock shipped to you at Howard Miller’s cost. If you have any questions, please call us at 1-800-782-1967 ; a sale representative will be happy to assist you in your buying process.
International Customers
Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.
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