Lane Crawford

Lane Crawford Return PolicyLane-Crawford-Return-Policy

Can I return or exchange an item?

Ordered items may be returned or exchanged within 14 days of purchase, provided that:
– The item(s) to be returned or exchanged must meet SELLABLE CONDITION, together with the original packaging
– “EXCLUDED ITEMS” such as Perishable Goods (including food, beverages, flowers, plants and hampers), Fine Jewellery, Gift Cards, Apple and Samsung products are not eligible for return or exchange
– Exchange request for online orders is only available on size exchange

Please refer to RETURN & EXCHANGE or CONTACT US for further information.

How do I return or exchange an online order?

Within 14 days of purchasing your order, you may return any item(s) by using our complimentary collection service, or drop off at Concierge in any of our stores (Hong Kong SAR and China orders only).

Return by Collection Service:
– Find your order in MY ACCOUNT under PREVIOUS ORDER
– Click RETURN
– Complete the return request form and you will receive a confirmation email
– You may select SELF BOOKING to arrange courier for our complimentary collection service. Customers placing orders in Hong Kong SAR can contact on SF Express’s hotline 2730 0273, choose your preferred language and then press ‘3’ to proceed with their Customer Service Team. Customers placing orders in China can contact on SF Express’s hotline 95338. Customers placing orders in other destinations can contact the hotline of your nearest DHL branch
– You may also CONTACT US for further assistance

Return at Concierge in store:
– Complete the return request form and you will receive a confirmation email
– Visit Concierge at any of our stores
– Return the respective item(s) in the original packing and make sure to bring the invoice with you
– We only accept returns at Concierge for orders made in the same region

Exchange request for online orders is only available on size exchange. Please CONTACT US to make further arrangements.

Can I return or exchange a gift order?

How long will it take to receive my refund?

Refunds will usually be credited to the original payment method within 7-14 days. For China orders that selected “Pay on Delivery”, we will contact you for your bank information to arrange a refund.

Please note that processing time for refunds is subject to the respective bank or individual card issuer’s internal procedures.

Will the delivery fee, tax and duty costs be included in my refund?

Delivery fees will not be refunded for any return or exchange.

If your order has been sent to a DDI destination (inclusive taxes and duties), taxes and duties will be refundable. If your order has been sent to a DDU destination (taxes and duties collected by local customs and courier), taxes and duties are non-refundable from Lane Crawford.

For more information visit Lane Crawford