Loft Return PolicyLoft-Return-Policy

LOFT will accept your return or exchange of unworn, unwashed and defective merchandise by mail or online. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet, Ann Taylor Factory or Lou and Grey store locations.

We will credit you for returns, accompanied by an original receipt, received within 30 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 30 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 30 days after the purchase, will be credited for the item’s current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without an original receipt will be credited for the item’s current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .77 or .88 cent price ending) may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.


Click here to begin the return process and generate your prepaid label.

  • Complete the steps to return your selected items
  • Print the return label
  • Carefully pack your item(s), in the original condition, and include your printed return invoice
  • Affix your shipping label to the package, making sure no other tracking labels are shown

Once your package is ready to be shipped, refer to the shipping carrier on the label:

  • For UPS, drop it off at your nearest UPS location
  • For USPS (U.S. Postal Service), give it to your local carrier or drop off at the nearest USPS location

OPTION 2: Return the package on your own

  • Pack up your item(s).
  • Select a carrier (USPS, UPS, FedEx, etc.).
  • Pay the return postage at the time of shipping.
  • Ship to the following address:
    LOFT Online Store
    1901 East State Road 240
    Greencastle, IN 46135

Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, $7.95 will be deducted from your return credit amount. You will receive an email once the return is completed.

Please note: if returns from separate orders are shipped with one return label, it may take an additional 2-3 weeks for return credit processing as they need to be reviewed separately. For the fastest return process, we recommend shipping each return with the label corresponding to that specific order.

For more information visit Loft