Returns and Refunds Policy
We hope you love what you ordered, but if something isn’t right, let us know. We’re happy to exchange your item or refund your money. You can return your order at any Lowe’s store for your added convenience. Our ultimate goal is for you to be completely satisfied with your purchase from Lowe’s.
If you receive an item you’re dissatisfied with, you may return it within 90 days** to any Lowe’s store for a refund or exchange within our current return policy guidelines. For additional assistance, visit your local Lowe’s store or call toll-free 1-800-44-LOWES (56937) and one of our customer service representatives will be glad to recommend alternate return options that may be available. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call. After the return period,** products will be covered by the manufacturer’s warranty as applicable.
**30 Days for Outdoor Power Equipment and Major Appliances
Outdoor power equipment purchases and major appliance purchases may be returned within 30 days of the date of purchase, with the original receipt. Outdoor power equipment includes mowers, chain saws, generators, pressure washers and more. Major appliances include refrigerators 9 cubic feet or larger, washing machines, dryers, range hoods and more. Lowe’s will repair it, replace it or refund the purchase price based on the original method of payment.
Products must be in like-new condition in order to receive a refund. Items still covered by the manufacturer’s warranty will be repaired at no cost to the customer. Repairs not covered under the warranty are the responsibility of the customer.
For manufacturer defects, please call Lowe’s Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for any general assistance.
No Hassle Returns, Refunds & Exchanges
For in-store and Lowes.com purchases, no receipt is required to make a return if the credit card tendered on the original purchase is provided. If you made your purchase in store and paid with cash or check, no receipt is required if you provided a phone number at time of checkout. For all other returns, please bring a receipt or invoice with you to ensure a quick and hassle-free return. To find your nearest Lowe’s store, use our store locator, or call our automated line at 1-800-445-6937.
Shipped Merchandise Returns/Exchanges
If you are returning merchandise in new, unused condition, contact us within 90 days from receipt. If you have a return/exchange due to shipping error, defect, or damage, contact us within 90 days from receipt to qualify for a no-charge pickup. Contact us toll-free at 1-800-445-6937. One of our customer service representatives will provide you with simple instructions for returning the item. Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received.
Please note: APO/FPO ship-to addresses are not eligible for no-charge pickup.
If you receive a product you are dissatisfied with for any reason other than a shipping error, defect or damage, simply call us toll-free at 1-800-445-6937. One of our customer service representatives will provide you with simple instructions for obtaining a refund for the item. Please have your invoice ready when you call. Your refund will be processed when the item being returned has been received. Refunds will be made by crediting the original method of payment (i.e. credit card, in-store account, etc.).
Please note: Shipping charges are not refundable.