Marshalls

Our customers continue to be our top priority. If you’re not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.

Merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.

Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice. To make your returns quicker and easier please keep your receipt.



Marshalls SKU UPC Model

Beware Gift Cards & Return Policy

Apr 29, 2014 by Gena Davies

Very disappointed. Made multiple item purchase totaling over $138.00. I used 2 gift cards I had been given- each valued at $20.00. I got home and realized I already had one of the items I purchased. I returned to the same store, same day to return the unopened item worth $24.00. I was told they could not issue a return to my credit card for the $24.00 because "I" had used my 2 gift cards and "those were applied first" to the purchase and then my card was charged, so they could not refund me for that one item. While I could appreciate the fact that credit could not be returned to me if the total had not exceeded the purchases I made and paid for with my credit card, or if it was one item, or if it is was coupon related, but it is ridiculous to tell the customer "you applied the gift cards first" like I planned it, and that I had to take the refund on the item as a gift card return. Absolutely will not be returning as a customer although I had plan to bring my daughter in to purchase over $300 in luggage for her move soon. It is the principle of the nonsensical approach to purchases far exceeding the total paid for beyond the gift card.


1.0 1.0 1 1 Very disappointed. Made multiple item purchase totaling over $138.00. I used 2 gift cards I had been given- each valued at $20.00. I got home and realized I already had one of the Marshalls

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