Max & Chloe Return Policy
We pride ourselves on offering the highest quality merchandise. If you are unhappy with your purchase, you can generate return authorization number and request refund by logging in to your account (Order History). You can also email customerservice@maxandchloe.com for a RA#. If you do not obtain a RA#, your package will be refused. Items must be unused in original condition with tags attached within 14 days for a full refund. You can return an item for up to 30 days for credit or exchange. The item must be returned in the same condition as it was sent, unworn. If the tags have been cut off and pinned, or secured back in any way, the item will NOT be accepted back. Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise. Sale, special and personalized orders cannot be returned and are final sale. No returns on personalized jewelry. Make sure you double check your personalized order before placing it as it is final sale. No changes or cancellations on personalized jewelry once the order is placed. All sale items are not returnable and special orders as marked on product if applicable. Shipping costs are not refundable. Merchandise should be shipped to:
Max & Chloe
Attn: Returns
3500 N. Miami Avenue
2nd Floor
Miami, FL 33127
In your return package, please include a copy of your receipt with a written reason for the return and/or any exchange request. An email confirmation will be sent upon receipt of merchandise.
For more information visit Max & Chloe
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