Melissa And Doug

Melissa And Doug Return PolicyMelissa-And-Doug-Return-Policy

We want you to be happy with your order. If something isn’t right, let us know. Easy as A-B-C and 1-2-3! And if you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-800-718-5365 or email us: care@MelissaAndDoug.com

What is your return policy?

Not 100% in love with your product purchased from MelissaAndDoug.com? Your happiness is our mission! After receiving your product, you have 90 days to return it, as long as it’s in new and unused condition and in its original packaging. You’ll also need a Return Merchandise Authorization number (more on that below). Please note that we currently do not offer gift exchanges.

 

For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges. There are no restocking fees. (Please see conditions below.)

 

When you receive your order, our contact information will be displayed on the packing slip. Please keep your packing slip in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

 

Once we receive your return, we will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.

 

For help processing a return, please give our friendly team a call during business hours at 1-800-718-5365.

 

By the way, we’re constantly reinventing and reimagining our toys. If you have feedback you would like to share with us, please give us a call! We genuinely listen to your suggestions when reviewing our existing toys as well as new ones in development.

When will I receive a refund?

Just as fast as we can get it to you! Any credits on your account with us will be refunded promptly as soon as we have received and processed the return. Once we receive your return, we will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account. We’ll use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

May I return a personalized item?

Please don’t take it personally, but personalized items are not eligible for return. Namely because it’s so hard to predict when another Penelope will be in the market for a personalized piano! (There are exceptions, of course. For example, in rare cases where the product is damaged in transit, defective, or incorrectly personalized, our standard return policy will apply. Please call us for help initiating a return if this is the case.)

How do I return a defective product?

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Please call us at 1-800-718-5365 or email us at care@MelissaAndDoug.com to arrange for the repair or replacement.

How do I return a damaged product?

Crash! Boom! Bam! Accidents happen, unfortunately. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately. It’s helpful to save all packaging material and paperwork.

For more information visit Melissa And Doug