MLB.com

MLB.com Return PolicyMLB.com Return Policy

 

365-Day Money-Back Guarantee

Standard Return Policy. We want you to be fully satisfied with every item that you purchase from shop.mlb.com. If you are not satisfied with an item that you have purchased, you may return the item within 365 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other non-refundable charges.*

 

The item must be returned in good condition, in original boxes (whenever possible), with original tags attached, and with all paperwork, parts and accessories to ensure full credit.

After 365 days, please contact the manufacturer directly to request a return.

*This Standard Return policy does not apply to all items. Customized and personalized products, MLB.TV subscriptions, memorabilia, autographed collectibles and other products are excepted from the Standard Policy. For a list of all exceptions to our Standard Return Policy and instructions on how to return these particular items please read our Return Exceptions Policy.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 888-MLB-SHOP. Please supply the Specialist with your order number, item number and tracking number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number.

Credit

You can expect a refund in the same form of payment originally used for purchase within 7-14 days of our receiving your returned product.

You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate.

Returning an Item

The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Pack the item securely in the original package, if possible.
  • Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  • All products must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
shop.mlb.com
Returns Department
40 Logistics Blvd.
Walton, KY 41094
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
  • Click here for information on returning damaged or defective items.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

Returning an Oversized Item

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to “buyer remorse.” Please note: shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

  • The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
  • Enclose the bottom portion of the original packing list with the return item(s). Keep the top portion for your records.
  • Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
  • You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
  • You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.

*Please note: If there is extensive damage to an item upon delivery, call a Customer Service Specialist immediately at 888-MLB-SHOP.

 

Return Exceptions Policy

 

Our Standard Return Policy does not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.

 

Customized / Personalized Products, Memorabilia and Autographed Collectibles

 

All sales are final for customized products, memorabilia and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 888-MLB-SHOP.

 

Computer and Video Games

 

If you wish to return a computer or video product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, gift wrap, or other non-refundable charges. Click here for more information on how to return the product.

 

Online Subscriptions, e.g. MLB TV

 

Refund Policy – MLB.com will honor any refund request made within 5 days of your subscription purchase date. Of course, should you wish to cancel your subscription at any time, you may contact Customer Support by phone toll free in the U.S. at 866-800-1275 (International customers can dial 512-434-1542 ) or email atcustomerservice@website.mlb.com. If such cancellation occurs outside of the prescribed time periods for a refund set forth above, then your cancellation will be effective as follows:
Yearly subscription: Cancellation of each yearly term after (and not including) the term of the year during which you cancel. Each yearly term concludes on approximately March 1 of each subsequent year.

Product Warranties

Manufacturer’s Warranties

Many of the items that are sold on shop.mlb.com come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, contact the manufacturer directly.

Extended Service Plan

shop.mlb.com offers you the option to receive up to two additional years of protection against product breakdowns resulting from mechanical or electrical failure caused by defects in workmanship and/or materials. Choose the NEW (National Electronics Warranty Corporation) extended service plan on the Product Detail Page for extended coverage. The NEW extended service plan begins when the manufacturer’s warranty expires. You can choose from a one-year or two-year additional coverage plan.

Benefits of the NEW extended service plan:

  • One or two years of extended coverage beginning after the manufacturer’s warranty expires.
  • Replacement or full refund for products under $100.
  • Full coverage of parts and labor for repairs from defects or faulty workmanship.
  • Access to more than 12,000 service centers nationwide.
  • Up to $45 of the cost of installation, removal or reinstallation of the product that suffered a breakdown.
  • Hassle-free service.
  • No hidden fees or deductibles.
  • In-home service on select products in conjunction with the manufacturer’s original warranty plan.
  • If a product breaks down for the same reason three times during the term of your coverage, the product will be replaced for free.

Important Information about the NEW extended service plan:

  • All service plans are provided by NEW (National Electronics Warranty Company).
  • For additional information or a service request, contact NEW at 1.866.633.2419.
  • Coverage is not available for all products on this site.
  • The NEW extended service plan is not available for products being shipped to the following states: AK, FL, HI, KS, ME, MT, NV, ND and SD.
  • Extended service plans are only available at the time of product purchase and cannot be sold separately.

To purchase a NEW extended service plans:

  • If an extended service plan is available for a product you have chosen, select the level of coverage from the drop-down menu on the Product Detail Page.
  • Click “Add to Cart.”
  • Confirm your selection in the Shopping Cart (selected coverage will appear with appropriate pricing, along with the product).
  • If you are finished shopping, click “Proceed to Checkout” and complete your purchase.
  • The Terms and Conditions for the extended coverage will be mailed to you separately.
Parts and Repairs
Please contact the manufacturer of an item directly with any parts and repairs questions.

Fedex Smart Post Return Instructions

  1. Place your item in a sturdy box and seal it with tape. Use the original packaging, if possible.
  2. Securely attach label to the largest side of the package. By using the label provided, shipping charges are prepaid. Do not alter the label.
  3. Remove, completely cover or mark through the original shipping label.
  4. Ship your package by:
    1. Giving it to your United States Postal Service (USPS®) carrier.
    2. Placing it in your mailbox.
    3. Dropping it off at any Post Office™. To find the Post Office closest to you, call 1.800.ASK.USPS  ( 1.800.275.8777) or go to www.usps.com and click on Locate a Post Office.
      Note: Packages larger than 2½inches by 11½ inches x 12½ inches will not fit in collection boxes
    4. Requesting a pickup for the next day from your USPS carrier at www.usps.com/pickup.
      Note: For USPS pickups, individual items cannot exceed 70 lbs. or 108 inches in total length or girth.
    5. Dropping it off at your nearest staffed FedEx Office, FedEx World Service Center® or FedEx Authorized ShipCenter® location or including it with your regularly scheduled FedEx Ground ® pickup.
  5. Keep a copy of the shipping label for your reference.
  6. Keep a copy of your Return Tracking Number (02 3### #### #### #### ##) for your records.
    Note: The FedEx tracking number contains 20 digits, starting with 023.
  7. Go to www.fedex.com to track the status of your shipment.

For more information visit MLB.com

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