Montgomery Ward Return Policy
How do I return an item?
If any item, for any reason, does not meet your expectations, just return it to us. We’ll gladly either:
- Refund your merchandise amount
- Credit your account
- Send a replacement
Whichever you prefer!
You can return any unused item in it’s original packaging within 60 days of its receipt for a full refund of the purchase price (excluding shipping and handling charges). If any product is defective or damaged you must notify us within 7 business days of its receipt. Please Email Us with any questions you may have.
Please send returns to:
Attn: Customer Returns
2000 Harrison Suite 100
Clinton, IA 52732-6676
When returning an item, use the original packaging and pack it securely. Please adequately insure your item in case you need to make a claim with the carrier you choose for returning your item.
Include your order number and reason for return. We recommend keeping the receipt for 4 weeks.
It may take up to two billing cycles to see the credit for returned items on your paper billing statement.
You may also verify your returned item by checking your account status online. You will see a credit for the item in 2-4 weeks after your return has been processed.