Nars Return Policy
If you are not completely satisfied with your purchase from narscosmetics.com, you may return it within 30 days of receipt and we will be provide a full merchandise refund in the original form of payment.
Please note, shipping fees are non-refundable.
Kindly follow the below steps to return your NARS item(s).
- Fill out and detach the return form included in your order for your returned item(s).
- Re-pack the item(s) you wish to return in its original packaging, and include your return form inside the package
- For your convenience, you may use the pre-paid FedEx return label included with your order to make returns from the continental United States, Alaska, Puerto Rico and Hawaii only. Be sure to remove old labels and attach only the new pre-paid return label on the outside of your box. We do not offer complimentary return labels for Canadian orders.
- Place your return package in your mailbox or USPS blue collection box. You may also drop it off at any post office, or request a free carrier pick up at https://www.usps.com/pickup.
- Be sure to make a note of your tracking number. You may track your return package at www.fedex.com/us using the tracking number on the pre-paid return label slip.
Refunds may take up to 10 business days from the time the return is received at our facility. Please note that only NARS products purchased from narscosmetics.com can be accepted for return.
We regret that we cannot make exchanges at this time.