National Business Furniture Return Policy
How do I return my item?
Cancellations or returns must be authorized in advance. Please call 866-422-2757 within 30 days of receiving your order and a Customer Service representative will assess the situation and if need be, issue a return authorization. Charges may apply on returns.
Do you sell replacement parts for your products?
National Business Furniture products come with a lifetime guarantee for workmanship and materials (not including normal wear). Please call 866-422-2757 for a Customer Service representative to assist you.
What is your return policy?
Unless otherwise noted in the item description, you may return your purchase for a refund minus the round trip shipping charges within 30 days of receiving your item. Orders over $2000, which require more handling, will be subject to an additional re-stocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us.
Return Eligibility:
- Items must be in new/unused condition and in their original packaging in order to be returned
- Items which are custom/made to order cannot be returned
- Returns on clearance items and items marked as “non-returnable” will not be accepted
Create A Return
Creating a return is easy:
- Login to the site with your User Name and Password
- From the My Account Page, select My Orders
- Find the Order you’d like to return
- Select the Return Request (RMA) button
NOTE: Only orders in the “Completed” status may be returned