Nautica

Nautica Return PolicyNautica Return Policy

We want you to be fully satisfied with your purchase. If you are not satisfied with an item you purchased from Nautica.com, you may return the item within 90 days of delivery for a refund of the purchase price, minus the shipping, handling, gift box fee and other additional charges.Customers are responsible for the return shipping fees.

For your convenience, items purchased online may also be returned to any Nautica outlet store location. Visit our store locator to find one nearest you.

Note: Online purchase made with an alternate form of payment (PayPal, Google Checkout, Bill Me Later), are not returnable to any of our Nautica outlet stores. These purchases must be returned to the online store.

Please refer to the Return Instructions on the packing slip when returning your item. The items must be returned in unused/undamaged condition with all tags attached and in their original boxes (whenever possible) to ensure credit. Please also include all paperwork, parts and accessories, if applicable.

If you request a return after the 90-day period, please contact our Customer Service Department.

Our Standard Return Policy does not apply to fragrance or undergarments. These items are considered final sale and are not eligible for return.

Items purchased at a Nautica retail store, department store, specialty store or an outlet location may not be returned to our online store.

Return Instructions

If you are not 100% satisfied with your purchase, we will be happy to accept your return.

Please note: Items purchased at a Nautica retail store, department store, specialty store or an outlet location may not be returned to our online store. Online purchase made with an alternate form of payment (PayPal, Google Checkout, Bill Me Later), are not returnable to any of our Nautica outlet stores.

To return items purchased on-line, please follow these steps:

  1. Pack the item(s) securely in the original product packaging (whenever possible). Please include all paperwork, parts, and accessories.
  2. All items must be returned unused and undamaged in good condition, with tags attached, to ensure credit. We reserve the right to refuse a refund request if it does not comply with this policy.
  3. Cut the return address labels from the bottom portion of the packing slip and attach the label to the outside of the return package.
  4. Enclose the top portion of the original packing slip with the item(s). Please make a copy of the packing slip to keep for your records. If you cannot send the original packing slip or a copy, please include your order number, billing name and address with the item(s).
  5. Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package.
  6. For your protection, we recommend that you use UPS, FedEx or another insured parcel post for your return. Ship the return package to:

    Nautica Returns Center
    40 Logistics Boulevard
    Walton, KY 41094

  7. All return shipping charges must be prepaid. We cannot accept c.o.d deliveries.
  8. Keep the Return Tracking Number from the package you are returning to monitor delivery status and ensure that the package is returned to the warehouse.
  9. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned items.Please note that your original shipping costs will not be refunded.
  10. You will be refunded the return shipping cost only if the return is the result of a manufacturer defect or a shipping error on our part.
  11. Credit for gift returns will be issued to the original purchaser.

If you have additional questions regarding your return, please click here and fill out our email form or call             866-376-4184       to speak directly to a Customer Service Representative.

Returns Rules & Regulations

  • Returns must be made within 90 days of delivery of your order.
  • The items must be returned in good condition, with all tags attached, in their original boxes (whenever possible) and with all paperwork, parts and accessories to ensure credit.
  • When shipping a return, you must include the top portion of the packing slip (original or a copy). Be sure to also save a copy for your records. Attach the return address portion of the packing slip to the outside of your return package.
  • Shipping and handling cost, gift box fee and other charges are non-refundable.
  • We will not accept CODs or third-party billing for returned merchandise.
  • In case of shipping damages, please contact the shipping carrier or our Customer Service Department at             866-376-4184      .
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
  • Items purchased at a Nautica retail store, department store, specialty store or an outlet location cannot be returned to our online store.
  • Items purchased at Nautica.com may be returned to any Nautica Outlet store. Visit our online store locator to find one nearest you.
  • Online purchase made with an alternate form of payment (PayPal, Google Checkout, Bill Me Later), are not returnable to any of our Nautica outlet stores.
  • Fragrance and undergarments are considered final sale and are not eligible for return.

For more information visit Nautica

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