Return Policy & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
Return Within Amount of Credit
0-60 days from receipt of merchandise 100% of purchase price
61-120 days from receipt of merchandise 75% of purchase price
121-180 days from receipt of merchandise 50% of purchase price
181+ days from receipt of merchandise 0%
Merchandise returned more than six months after the delivery date will be shipped back to you at your expense.
Sale and Online Clearance Merchandise
Must be returned within 30 days of receipt of merchandise.
Gifts
When a gift is returned, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online.
By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1-800-825-8000.
Other Items
All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued.
Personalized and monogrammed orders cannot be cancelled or returned.Perishable foods are not returnable.
Perishable foods are not returnable. Please call us at 1.888.888.4757 for questions about your perishable items.
All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items that do not apply to the above policy, such as jewelry, fine art, etc., will be noted on the packing slip on that item.
Please allow 10-14 days for the processing of your return.
In Store
Neiman Marcus online or catalog purchases may be returned to the Customer Service department at a full-line Neiman Marcus store (excludes Last Call stores). You will receive a return acknowledgement slip, and credit will be issued once the return has been processed at the originating warehouse. Credit for the return will not be issued in the store.
Merchandise submitted for return must be accompanied by the original packing slip in order for the Neiman Marcus store to accept it. Online and catalog merchandise cannot be exchanged for merchandise in a Neiman Marcus store.
Please allow 10-14 days for the processing of your return.
Store Purchases
Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store.
For more information visit Neiman Marcus.
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