Nest Bedding Return Policy
MATTRESS
How to return my Nest Bedding mattress?
Most of our mattresses are designed so that we can decrease as much waste in the world as possible. If you are on one of our adjustable mattresses, we hope that you’ve had a chance to exchange to an alternative firmness before deciding to return.
Thank you for giving your Nest Bedding mattress a fair chance and trying out the best for at least 30 nights. To initiate a return, please reach out to our Customer Service team through the form here, visit the store you purchased from, or you can email us directly at customerservice@nestbedding.com. We will request some basic information to help diagnose your sleep issues, and often we will request pictures of your mattress, pictures of the legal tag and the base that supports it.
Once approved for return, we will provide you with a donation, disposal or pick-up option. The mattress must be in donatable condition to be eligible for return (e.g., no stains, tears or soiling odors). We’ll verify it is clean and donatable from the pictures that we’ve requested. Nest Bedding works with charitable organizations and 3rd party disposal services. Alternatively, you may donate to the charitable organization of your choosing. We hope that your returned mattress can go to a good cause as we want to keep as many mattresses out of our landfills as possible.
Once you receive your donation receipt or proof of disposal, we’ll issue a refund.
Want all the details? See our Terms of Service.
Tell me about the 100 night sleep trial for my mattress.
Your new Nest Bedding mattress comes with our industry standard 100-night sleep trial. The trial begins on the date you receive your mattress and cannot be extended or paused. Please note that our mattress return policy allows for one mattress return per customer, per calendar year from the date of purchase.
Do I need to try my mattress out before considering a return?
Your body needs time to adjust to a new mattress, just like your feet need time to adjust to new shoes, so expect some aches and pains in the process. We ask that you give your mattress a try for 30-nights minimum before initiating a return.
But, if you are feeling uncomfortable, please reach out to us so we can help you sleep more peacefully. Sleeping well isn’t just about a new bed and we’ve been doing this for a very long time. Our Expert Nestologists are standing by to help you.
Returns initiated on unboxed mattresses, prior to the 30th night, will incur a 25% restocking fee.
How long do I have to complete my return?
Once we’ve approved your return request, you have 30-days to complete the return. Beyond the 30-days, return privileges are forfeit.
Things to consider prior to requesting a return
Mattresses left compressed in their packaging for over 30 days may not expand properly. Mattresses compressed over the 30 days are at risk of warranty infringement. Please expand your mattress within 30 days of delivery.
Is your mattress on the right kind of foundation? Nest Bedding mattresses are designed to work with mostly all foundations, except those that flex when pressure is applied. Traditional box springs and flexible slat systems change the intended feel of your mattress, which is why we require a solid foundations, with slats every four inches at a maximum.
BEDDING
How to return my NEst Bedding pillow?
Our Nest Bedding pillows can be returned within 30 days of the date you received your pillow. We build our pillows to last and to be adjustable to your needs. Have you tried removing some fill from the zipper on the side of the pillow?
If you have and you would still like to return, please fill out the form here or email our team at customerservice@nestbedding.com. Please return your Nest Bedding pillow in the original packaging.
Once approved for a return, we’ll supply you with a return shipping label and either schedule a pickup for you or you may drop the return off at a carrier service center near you.
How to return my Nest Bedding sheets, mattress protector, blanket or comforter purchase?
All Nest Bedding Sheet Sets, Mattress Protectors, Blankets and Comforters may be returned in the original packaging within 30 days of receipt.
If your bedding is damaged in transit or arrives damaged or dirty, please use the form here to contact us or message us directly at customerservice@nestbedding.com.
Once approved for a return, we’ll supply you with return instructions.
How long do I have to complete my return?
Once we’ve approved your return request, you have 30-days to complete the return. Beyond the 30-days, return privileges are forfeit.
FURNITURE
Is furniture returnable?
Furniture, foundations and adjustable bases are not eligible for comfort return.
Warranty claims on damaged furniture.
If you suspect your furniture, foundation or adjustable base incurred damage during transit, please contact us within seven days of receiving your purchase. Please contact us with the form here, by messaging our team at customerservice@nestbedding.com or contact the store of purchase. If your warranty claim is approved, we will process the return.
CANCEL ORDER
How do I cancel my order?
Early cancellations of shipped/in-transit goods will incur a $100 return to sender fee for mattresses; and a $10 return to sender fee for smaller goods. The fee to return will deducted from the refund of an orders value once received.
Once we’ve confirmed cancellation of your order and verified that all goods have been returned to us, we’ll process a refund to your purchase method. Please allow 5 to 10 business days for the funds to process fully back to your account.
What if my order has shipped?
Early cancellations of shipped/in-transit goods will incur a $100 return to sender fee for mattresses; and a $10 return to sender fee for smaller goods. The fee to return will be deducted from the refund of an orders value once received.