Nutrisystem Return Policy
If for any reason you wish to return any unopened Nutrisystem® non-frozen food item, we’ll give you a refund (less shipping), no questions asked—that’s how confident we are that you’ll love our food. To obtain a Return Authorization Number (RMA#) please call Customer Service at 1-800-585-5483 within 30 days of receiving your package. When you receive your RMA#, put this number on the package. Indicate the reason for your return, include the packing slip that came with your order, and wrap the package securely. Ship to the return address indicated on the shipping label. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose in the package and send the package to the following address:
OHL/Nutrisystem Returns Dept. – (Your RMA#)
1490 Nitterhouse Drive
Chambersburg, PA 17201
Please note: Frozen food items are not returnable and are not refundable. If you did not cancel your frozen food shipment with us and you refuse your frozen food shipment at the time of delivery, a $30 cancellation fee will be charged to your account.
To ensure proper credit to your account, we recommend that you use UPS or Insured Parcel Post for shipment. Please save your shipping receipt and your tracking information until your return is processed. If you have any further questions, please feel free to call Customer Service. Please allow four to six weeks for your return to be processed and your account credited.