Oakley

SHIPPING RATES

USA SHIPPING SURCHARGES

We work hard to keep our shipping charges as low as possible. Certain large or bulky items such as Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by FedEx or UPS. Therefore a surcharge will be charged depending on the item’s size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by FedEx or UPS for transporting oversize and/or overweight items.

HAWAII, ALASKA AND INTERNATIONAL

We offer Next Day, 2-Day, Ground and Standard service rates to Hawaii, Alaska and Puerto Rico with some limitations. There is no extra fee to Alaska and Hawaii for Ground and Standard shipments. Air shipments will reflect a $5.00 surcharge. We are not able ship custom backpacks to Puerto Rico or Guam at this time.

We offer Standard service to Puerto Rico and Guam. We currently do not ship to other international addresses. Please note that transit times for our Standard rate will range from 3-4 weeks in these regions.

MILITARY SHIPMENTS

All shipments to APO/FPO addresses are sent via our Standard service level. We estimate 5 to 14 business days for delivery once the order has been shipped; however, some destinations may take longer. We are not able ship custom backpacks to APO/FPO addresses at this time.

For all inquires please call 1.800.403.7449.

RETURNS AND EXCHANGES

FREE RETURNS:

We stand behind our products and believe in customer satisfaction and service, so with all domestic web or telesales returns we offer free return shipping. If you are not 100% satisfied with your product, you can return or exchange your order within 90 days from the date of receipt. See specific product exclusions and disclaimers below.

HOW TO RETURN YOUR PRODUCT:

For all online purchases you can return or exchange products through Oakley Retail locations or by calling our Customer Care Center.

Return to a Store

Visit any Oakley Retail Store with valid proof of purchase within 90 days for a full refund or exchange.

Return by Mail

If you purchased directly from us either online at oakley.com, oakleyvault.com or by phone from our Customer Care team, and you are within the 90 day return policy, then you may also opt to set-up a return by mail.

• Simply email customercare@oakley.com with your order number and request an Oakley Return Authorization Number which will be used to track your return.
• Alternatively, you can call Oakley Customer Care at (800) 403-7449 for your Oakley Return Authorization Number.
• We will email you complete instructions together with a pre-paid bar-coded Oakley Identification Return Label and ask that you attach it to the outside of your package.
• Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc. Returns that do not meet these conditions may be subject to a restocking fee.
• We are not responsible for lost or damage packages.
• Refunds are made to the original method of payment used for your original sales order usually within 10 business days of package receipt.
• We will email you again to confirm when the credit has been sent electronically to your gift card or credit card. Please allow 48-hours for funds to post to your card.

DISCLAIMERS:

Customized Products

Personally customized product was created especially for you, so we cannot take returns on these items.

Return Authorization (RA) Number Required

All products being returned by mail must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.

90-Day Return Period

You must request a Return Authorization number for all other products within 90 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

Restocking Fee

Unless prohibited by law, a 10% restocking fee will be charged for all wearable electronics when the factory seal has been broken.

Missing Item or Damaged Product Fee

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Items not Directly Purchased from Oakley

Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.

Please Note:

Products or packages mailed directly to Oakley Headquarters without a bar-coded Oakley Identification Label clearly attached to the front of the package will be REFUSED DELIVERY and returned to the sender at their cost.