Orbitz Return Policy
Refund timelines
How it works
- Your refund will be processed to your original method(s) of payment,
- Orbitz may take up to 24 hours to process your refund. Once your refund is processed, your financial institution may take up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
- Your Orbitz refund receipt email contains details regarding your refund amount, how, and when you’ll get your refund.
- If your credit card statement includes a charge from a third party (e.g., a low-cost airline, rental car company, or cruise line), you will receive your refund from that third party, not Orbitz. Please contact the respective third party regarding refund timelines and related questions.
- If you’re eligible for a refund and paid for your entire booking with Orbucks, you will receive your refund in Orbucks (minus any cancellation fees, which will be deducted from your Orbucks).
- If you’re eligible for a refund and paid for your booking with Orbucks and a credit card, you will receive your refund in Orbucks and on your credit card. Any cancellation fees will be deducted from the Orbucks portion of your refund first, followed by the credit card portion, if necessary..
Flights
- Some flight bookings are eligible for a full refund if you cancel within 24 hours.
- Some fares are non-refundable. If you cancel such a fare, you may be eligible for a flight credit instead.
Hotels
- Most hotel rooms are fully refundable if you cancel before the hotel’s cancellation deadline.
- Some hotel rooms are non-refundable.
- If you cancel a non-refundable hotel booking, or cancel your booking after the hotel’s cancellation deadline, you are not eligible for a refund, regardless of payment method used (Orbucks or card).
- If you cancelled within the hotel’s cancellation window but still see a charge from the hotel on your credit card statement, please contact the hotel directly.
Vacation Packages
Some flights booked as part of a vacation package are refundable if they are cancelled within 24 hours of booking. Read Change or cancel your vacation package for more information.
Cars
- Most rental car bookings are eligible for a full refund regardless of when you cancel.
- Not all prepaid bookings qualify for a refund. Review your itinerary for details.
- If your prepaid booking qualifies for a refund, your booking must be cancelled at least 6 hours prior to pick-up for the refund.
- If you return your prepaid car rental early, you will not be refunded for any unused time.
Cruises
Most cruise bookings are eligible for a full refund if you cancel up to 90 days before departure.
Activities
- Most activity bookings are eligible for a full refund if you cancel before the activity’s cancellation deadline.
- Some activities are non-refundable.