Oriental Trading Return Policy
If you have received items that you are not satisfied with, please call our Customer Service Department at 1-800-348-6483 to initiate an exchange or credit. If you prefer, you may email: orders@oriental.com. Canadian customers please call 1-800-228-8818.
Requests must be made within 90 days of receipt of order. Customer Service must authorize refunds and returns in advance. All products must be returned with original labels affixed. Only unworn clothing items (shirts, pants, sets, jackets, dresses, pajamas, etc.) may be returned. Returns must include the name of the original purchaser. Food, candy items and personalized items are non-returnable. Refunds will exclude shipping and handling fees.
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