Paula Young Return Policy
PAULA YOUNG EXCHANGES & RETURNS
Your satisfaction is our priority. If, for any reason, you are not satisfied with your purchase, you may exchange or return unworn, unaltered items with tags attached (including unopened wet products), as per the guidelines below.
If you have any questions about completing your exchange or return, please feel free to contact Customer Service toll free at 1-800-472-4017. Agents are available 24/7. You may also contact Customer Service anytime by email at customerservice@paulayoung.com.
Paula Young Exchanges
Wigs may be exchanged within 60 days*. Exchanged wig(s) will be shipped back to you free of charge, excluding rush service charges. WIGSHOP® styles may be returned for exchange ONLY. If you choose to use the convenient SmartPost® return label included with your package, $8.95 will be deducted from your exchange.
Paula Young Returns
Wigs returned within 30 days* will receive a full refund, excluding shipping/ processing fees. Wigs returned within 31-60 days* will receive a full refund, minus a $19 restocking fee (per item) and shipping/processing fees. If you choose to use the convenient SmartPost® return label included with your package, $8.95 will be deducted from your return.
Restrictions
- All exchanges and returns will be inspected. Those items not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for an exchange or refund.
- ALL clearance items may be returned within 60 days* for exchange or merchandise credit ONLY. Clearance wigs returned within 31-60 days* will also incur a $19 restocking fee per item. Merchandise credits are redeemable by phone only at 1-800-472-4017.
- Items returned after the specified time frames WILL NOT be processed for an exchange or refund.
- Wig accessories, such as wig liners, foam heads, and color rings, are FINAL SALE and CANNOT be exchanged or returned.
- Discount/Special Offer items will have refunds adjusted accordingly.
Please Note:
Customers who don’t accept delivery of their order will incur a $19 restocking fee. Exchanges and refunds are normally processed within 3 business days of receipt. Check refunds may take up to 21 business days to process. Qualified refunds will be credited back to the original form of payment. Merchandise credits are redeemable by phone only at 1-800-472-4017. Please keep all shipping receipts and tracking information.
*All time periods are calculated from original ship date.
ITEMS LABELED AS “DROP SHIP”
Drop Ship Exchanges & Returns
Drop ship wigs may be exchanged or returned within 21 days* and will be shipped back to you free of charge, excluding rush service charges. If you choose to use the convenient SmartPost® return label included with your package, $8.95 will be deducted from your refund (U.S. orders only).
Wigs exchanged within the time frame outlined above will be shipped back to you free of charge, excluding rush service charges. All exchanges must be accompanied by an Exchange Authorization Number. Failure to supply the Exchange Authorization Number will incur a 20% restocking fee.
To complete an exchange:
1. Fill out the online Exchange Authorization Form. If the exchange request is accepted, you will be contacted via email with an Exchange Authorization Number.
2. Write the provided Exchange Authorization Number on the OUTSIDE of your package and on the Merchandise Exchange/Return Form.
3. Ship your exchange back to us.
Restrictions
- All exchanges and returns will be inspected. Those items not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for an exchange or refund.
- ALL clearance wigs may be returned within 21 days* for exchange or merchandise credit ONLY. Clearance wigs returned after 21 days* will also incur a 20% restocking fee per item. Merchandise credits are redeemable by phone only at 1-800-472-4017.
- Items shipped to Canada and internationally are FINAL SALE and CANNOT be exchanged or returned. Any returned items originally shipped to Canada or internationally WILL NOT be processed for an exchange or refund.
- Items returned after the specified time frames WILL NOT be processed for an exchange or refund.
- Wig accessories, such as wig liners, foam heads, and color rings, are FINAL SALE and CANNOT be exchanged or returned.
- Discount/Special Offer items will have refunds adjusted accordingly.
Please Note
Customers who don’t accept delivery of their order will incur 20% restocking fee. Drop ship exchanges and refunds are normally processed within 5 business days of receipt. Check refunds may take up to 21 days to process. Qualified refunds will be credited back to the original form of payment. Merchandise credits are redeemable by phone only at 1-800-472-4017. Please keep all shipping receipts and tracking information.
*All time periods are calculated from original ship date.