PBS KIDS Shop

PBS KIDS Shop Return PolicyPBS KIDS Shop Return Policy

Money Back Guarantee

We want you to be completely satisfied with your purchase from Shop.PBSKids.org. If you’re not happy with an item, simply return it within 30 days in the original packaging for a full refund or credit of the product purchase price.

No Hassle Return Policy

  • Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center. A refund of the price of the item and any applicable taxes will be issued using the original form of payment used. Personalized items may not be returned unless damaged or defective. We will not issue refunds for items returned that have been used, or are classified as un-sellable.
  • If the return is not due to an error on our part (e.g. after you received the correct merchandise you no longer want the item or wish to exchange for a different size), the customer is responsible for all shipping costs to return the merchandise. We will issue a refund for the item(s) being returned – please allow up to 10 days for processing. If you wish to exchange an item, return the original item to us for a full refund and simply place a new order for the exchange item you wish to purchase.
  • If you wish to exchange an item, return the original item to us for a full refund and simply place a new order for the exchange item you wish to purchase.
  • To return an item that is damaged, defective, over-shipped or not ordered, please contact our customer service team by e-mail at customerservice@shop.pbskids.org. Our customer service team will provide you with a prepaid return shipping label, drop-off instructions and details related to replacement shipment and timing of refunds. Note: Any defective or damaged DVDs, CDs, VHS tapes and Video Games (Console and PC Based) will be replaced by the same title only.

Please include a copy of your packing slip with the items you are returning as well as your name, address, and order number. Returns should be sent to:

PBS KIDS Shop
Returns Department
4201 MBL Drive
Ottawa, IL 61350

All Canadian returns must be addressed to the following to be prepared for entry into the United States and should include all of the information requested above:

 

PBS KIDS Shop Returns
c/o DHL Global Mail, Returns Dept.
355 Admiral Blvd, Unit 4
Mississauga, ON
L5T 2N1

Customer Inquiries should be directed to the following:

  • Customer Service E-mail: customerservice@shop.pbskids.org.
  • For additional information on the manufacturer’s warranty for a specific product, please contact the manufacturer directly.

For more information visit PBS KIDS Shop

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