PC Mall

PC Mall Return PolicyPC Mall Return Policy

Last Updated: February 01, 2012We at PC Mall (“PC Mall”, “we” or “us”) understand that making purchases online involves a great deal of trust in your part. We take that trust seriously, and as a result, we seek to ensure the security of your personal information online. This privacy policy is an effort to answer your privacy- related questions. If you have questions that are not addressed herein, please submit them to us by sending an email to webmaster@pcmall.com.

The purpose of this privacy policy (the “Policy”) is to help you understand what kind of personal identifiable information we may gather about you when you visit the PC Mall Web site located at www.pcmall.com and related sub- domains (the Site), how we may use that information whether we will disclose it, and how you can correct or update it. We note that this Policy sets forth our online information collection and use policies under U.S. Law. The site is intended for use by residents of the U.S. who are over the age of 18. We do not knowingly collect personally identifiable information from children (that is minor younger than thirteen years of age).

If you do not agree to the terms of this Policy you should not use the Site. We reserve the right to update or modify this Policy from time to time, and such changes to the Policy will be effective immediately, therefore please bookmark page and review it periodically to assure familiarity with the most current version of the Policy. You can tell if the Policy has been updated since you last reviewed it by checking the “Last Revised” date at the beginning of the policy.

This policy is the sole authorized statement PC Mall’s practices with respect to the online collection of personally identifiable information and the usage of such information. Any summaries of this Policy generated by third party software or otherwise (for example, in connection with the “Platform for Privacy Preferences ” of P3P) shall have no legal effect, are in no way binding upon PC Mall, shall not be relied upon in substitute of this Policy, and neither supersede or modify this Policy.

To assist you with your review of our Policy, we have provided answers or questions that you may find important.

  • What Personal Information We Collect
  • How We Use the Personal Information We Collect
  • Special Notification To California Residents
  • Marketing Communications: Opting Out
  • Cookies
  • Web Beacons
  • How We Protect Your Personal Information
  • Correcting or Updating Your Personal Information and Preferences
  • Other Information We Collect
  • Advertisers
  • Sweepstakes and Promotions
  • Co-branded Sites: Links to Other Sites
  • Online vs. Offline Practices
  • Contacting PC Mall

What Personal Information We Collect
PC Mall collects personally identifiable information that you specifically and voluntarily provide on the Site or by email to PC Mall. Personally identifiable information (“PII”) is information that identifies you as specific individual, for example, your name, your company name, account number, physical or email address, and phone number

  • Make a purchase
  • create an account
  • Subscribe to our newsletter
  • Request a catalog via email or website
  • Participate in an survey
  • Register at our website

How We Use the Personal Information We Collect
We use the PII that you provide to us in order to 1) fulfill requests for products, services and/or information, 2) provide customer service, 3) offer new products and services, 4) measure and improve the effectiveness of our Site and or marketing endeavors, 5) tailor our online offerings to your preferences, 6) administer promotions or surveys, 7) achieve other business purposes as permitted under applicable law.When you make a purchase in our Site we collect credit card information including card number, card type, cardholder name and billing address, and expiration date in order to bill you for purchases made through PCMall. Please review our credit card policy for additional information.

PC Mall may share PII with third parties for marketing and other business of PC Mall and our affiliates. For example, PC Mall may disclose Pll to consultants, professional advisors and contractors who perform services on our behalf. At times PC Mall may seek to validate the PII we have collected via an audit by a third party designed to determine the accuracy of and/or to update information collected. We may also combine data that we collect online with data collected offline (such as through purchases made through one with our catalogs), or with data provided with other parties.

PC Mall reserves the right to release Pll concerning any visitors when that visitor is believed by PC Mall to be in violation of any published guidelines for the use of the Site or participates (or is suspected of participating) in any legal or potentially illegal activity. PC Mall also reserves the right to disclose PII to comply with applicable law in response to civil subpoenas or discovery requested or when we believe in good faith that disclosure is required to protect the rights, property, safety or security of PC Mall, our visitors or the public or to respond to an emergency.

PC Mall may share PII collected from our visitors and customers with our affiliated or related companies, including our parent company, affiliate, and subsidiaries of our parent company’s other subsidiaries( collectively, our “affiliates”). We also may share PII with an affiliated third parties, such as our marketing or business partners. For purposes of this Policy, “unaffiliated third parties” are third party individuals or entities not affiliated with PC Mall of our affiliates. If you do not wish for us to share your PII to with unaffiliated third parties for direct marketing purposes please refer to the paragraph below entitled “Correcting/Updating Your Personal Information and Preferences”.

In the event that we sell or otherwise transfer to a third party assets related either (a) to the Site (b) to one or more of our businesses, divisions or affiliated companies, we reserve the right to also transfer any and all information (including any Pll) associated with the Site and/or any business, division or affiliated company to such third party.

Special Notification for California Residents
Individual customers who reside from California and have provided their Pll to PC Mall may request information about our disclosures of certain categories of Pll to third parties for direct marketing purposes. Such requests maybe directed to Mailing Management Department, 1940 E. Mariposa Ave, El Segundo, CA 90245. Within thirty days of receiving such a request, we will provide a list of categories of our customer Pll that have been disclosed to third parties for direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This type of request may be made no more than once per calendar year. We reserve our right not to respond requests submitted other than to the mailing address specified to this paragraph.

Marketing Communications: Opting Out
When you provide Pll to us, including when registering to receive email newsletters, catalog subscriptions or other information, or to make a purchase, PC Mall provides you with the opportunity to opt- out of having your Pill used by PC Mall to send you advertising or promotional materials. Unless you have opted out of receiving such marketing materials PC Mall may use your Pll to forward you via email, or mail advertisement concerning PC Mall products, services, special promotions, surveys or other opportunities from PC Mall that we think may be of interest to you. Such advertisement may also concern third party companies, products and services including companies in industries such as hardware and software, and other providers of the types of products that are sold or featured in the site.PC Mall has partnered with unaffiliated third parties to offer our customers and Site visitors a variety of products and services. PC Mall may share Pll (such as physical mailing address – but not your email address) with our third -party marketing partners in order for them to offer you additional products and services that PCMall believes that maybe of interest to you. Although we only worked with third parties whom we believe to be reputable, our third- party marketing partners may have different privacy policies and practices than PC Mall. We are not responsible for the privacy practices of our marketing partners or any other third parties.

Should you wish to change your preferences regarding the marketing information that you receive from PC Mall or it’s affiliates, or would prefer that we not share your Pll with unaffiliated third parties for their direct marketing purposes, please refer to the paragraph below entitled “Correcting/Updating Your Personal Information and preferences”.

Cookies
Upon visiting our Site we will assign you a unique ID in the form of a “cookie”. A cookie is a piece of information that our server places in your computer’s hard drive, which PC Mall may associate with your Pll when you log on to the site. Cookies are use for such purposes as facilitating and personalizing your shopping and ordering experience, keeping track of your shopping basket during your visit, helping diagnose problems with our server and administering our Site. We may use the information collected through cookies for marketing purposes to inform you of special offers, better understands your needs or answer your questions. For more information about cookies please see our Cookie FAQ’s. NOTE: You can control how and whether cookies will be accepted by your web browser, and you may remove them from your computer at any time at your discretion.

Web Beacons
Some of PC Mal Web Pages and HTML -formatted e-mail newsletters may use Web Beacons to compile aggregate statistics about website usage. A Web beacon is an electronic image often called a single- pixel (1×1) or clear GIF, that is ordinarily not visible to the site visitor. Web beacons can recognize certain types of information on a visitor’s computer, such as visitor’s cookie number, time and date of page or image view and description of the page where the web beacon is place. When used in an e-mail they can tell us whether an e-mail has been opened.

How We Protect Your Personal Information
To help ensure the security of your Pll, PC Mall seeks to use security technology and procedures, which are reviewed periodically. We use encryption technology and Secure Socket Layer (“SSL”) in all areas where your personal account information is required. This means that the Pll you submit to us via our Site is encrypted by your computer and decrypted again in our side, discouraging others from accessing your private information during transmission. If your browser does not support SSL, or if you are unable to establish a secure connection due to company firewall, please call us at 800-555-MALL to place your order by phone.In addition, your personal account information, and transaction history are kept behind firewall.

Correcting/Updating Your Personal Information and Preferences
If you would like to opt- out of having your Pll shared with unaffiliated third parties for their direct marketing purposes, or to make changes to your Pll or to your preferences regarding the marketing information that you received from PC Mall or our affiliates, please click here. We will use reasonable efforts to comply with your request. Please note that we may need to contact you in order to be sure that we are updating the appropriate information. When requesting that Pll be updated or that your preferences be changed, please keep in mind that until the changed is implemented, you may still receive email and/or physical email from us. Furthermore, there will be residual in formation that will remain with PC Mall databases, access logs and other records which may contain such Pll. The residual information will not be use for commercial purposes; however, PC Mall reserves the right from time to time, to re-contact former customers or visitors to the Site. Please note that we are responsible for retracting your Pll from third parties which whom we have shared your information pursuant to the terms and conditions of this Policy as in effect from time to time.

Other Information We Collect
Information About Your Computer and your Site Activities: When a visitor comes to our Site we collect and aggregate information about the visitor’s computer such as (IP, operating systems and browser software), and click stream information (such as address or “URL”) of the website that the visitor came from before visiting our Site, which pages of the Site were visited, the other in which they were visited and which hyperlinks were clicked for the purpose of assessing our Site traffic and the effectiveness of our Site content, as well as to help diagnose problems with our servers. This data allows us to improve the quality of your visit by streamlining your ability to navigate the Site and to develop featured programs and content that will be of interest to our customers and Site visitors.Aggregated Information: PC Mall may collect and aggregate demographic information about our Site visitors. For example we may seek to aggregate information regarding the gender make-up, average age and range of income levels of Site visitors in order to better service our user community. We may use such information in its aggregated form without restriction.

Information About Corporate and Other Organizational Customers: We may collect information pertaining solely to corporations, government or educational entities, or other business or not profit entities, such as, for example, a company’s address. We may use any such corporate information without restriction. In an effort to better support our customers by delivering more relevant marketing communications, PC Mall will, in an occasion, purchase third party information about businesses and other entities that are our customers. The company information we purchase may include number of employees or annual sales information to better serve you.

Advertisers
PC Mall may use outside advertising companies (“Advertisers”) to serve advertisements on the Site. Please be advised that such Advertisers may use cookies or other technologies to enable such Advertisers to record which ads your browser has seen, and which Site pages you may have been viewing when the ads were delivered.

Sweepstakes and Promotions
We may inform from time to time offer sweepstake, contests, or other similar promotions on the Site. Additional Pll may be required in order to participate in such promotions, so that we may, for example, verify entrants’ eligibility, and identify and notify winners. Participation in such promotions is completely voluntary. If and when sponsor such promotions, we will post relevant privacy information in the respective “official rules” and/or registration areas for such promotions. The privacy information, to the extent it conflicts with this policy, will govern that particular sweepstakes, contest or promotion–please remember to read it carefully.Our companies may offer sweepstakes, contests or similar promotions through our Site, including through the Rebate and Coupon Page. PC Mall is not responsible for any such promotions offered by third parties. Please read all related terms and conditions carefully, or contact the applicable third party for more information. The collection and use of Pll in connection with such promotions is governed by such third party’s privacy policy, and not by the policies of PC Mall.

Co Branded Sites: Links to Other Sites
The Site offers certain features that are provided and/or hosted by third parties, but they may be presented on pages displaying PC Mall’s branding. For example, PC Mall branded pages featuring investor relations information about PC Mall maybe created and operated by a third party data provider specializing in such information. The Site may also contain links to other Web sites, or affiliated sites (e.g. events, sponsors, or companies offering rebates or other promotions through our Rebates and Coupon Page). We are not responsible for the privacy practices or the content of any such Web sites, including such site’s use of any information (such as IP number, browser type or operating system) collected when visitors to the site click through links to those sites. Even though such information may not identify you personally, we strongly encourage you to become familiar with the privacy practices of any third party sites.

Online vs. Offline Practices
Please note that this Policy applies solely to our online information-gathering and dissemination practices in connection with the Site and does not apply to any of our practices conducted offline other than expressly set forth in this Policy.

Contacting PC Mall
Should you have any questions, please email us at webmaster@pcmall.com

For more information visit PC Mall

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