PetCareRx

PetCareRX Return PolicyPetCareRx Return Policy

We proudly stand behind all our products. At PetCareRx.com, we are not happy unless you are 100% satisfied. You can return any product purchased from us within 30 days of the order date. In order to make the return process as smooth as possible, please read the following procedure carefully.

  1. You should email us at customerservice@PetCareRx.com, or call us at  (800) 844-1427 and request a return code. Please provide an explanation of why your product needs to be returned.
  2. Return items using the address on the packing slip. If you no longer have the packing slip, please write your name, order number, address, return code and contact information on another piece of paper and attach it to the box. Anything you return should be either unopened or in otherwise new condition to ensure that you’re eligible for a full refund.
  3. We will contact you with details of your refund, once we receive and process the returned item. Please note that we refund shipping costs only if the return is the result of our error, and the entire order is returned. PetCareRx.com will only process returns and refunds for items purchased at PetCareRx.com.

Note: Due to general health considerations, we regret that there can be no returns on vaccines, medication or embroidered products. Also, all returns are subject to a 15% restocking fee.

For more information visit PetCareRx

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